Dreadful. I rang them within 14 days of contract starting. They have no record of this. Phone is a Honor magic4lite. It does not get signal in my house. I looked for wifi calling and not on phone. Affordable mobiles told me to contact Honor. I was emailing honor for weeks, starting 4/10/22 before they arranged a repair. Came back, still not working. Wifi calling now on phone and enabled and it says emergency calls. Emails to Affordable mobiles. They don't care. As far as they are concerned its now out of 30 days so they say they will repair the phone but I have to pay nearly £9 for postage and if they deem faulty they will refund the cost. They even tried to say it was Honors responsibility until I quoted the law to them stating within 6 months its their responsibility. But I have tried to explain to them that I did contact them on 4th October 2022. Contract started 23/9/22. They just won't listen. I will never use this retailer again. I missed a call from the hospital when my dad was dying and was not there for my dad which has broken my heart. Many important calls just go straight to answering machine. And if you read Honor Forum it states this is a known fault from day one. Avoid using this retailer as they are uncaring and just want your money. Please remember that within 14 days you have a right to cancel. Within 30 days you have a right to exchange the phone. After that and up to 6 months, it is the retailer that must prove the phone was not faulty from day one. they may also charge for returning your phone if they can't find a fault to take screen shots of the fault if possible. Video it from another phone. and if they don't listen, bad mouth them to all and social media. Also Honor are as much use as a chocolate fireguard. Emailed them 2 weeks ago and no reply.