My experience with Affordable Mobiles has been absolutely awful from start to finish. I was given conflicting information at every turn, and every interaction left me more frustrated and confused. In one week alone, I had to contact the team on four separate days, spending at least an hour each time trying to resolve issues that should have been straightforward. I was promised manager call-backs that never happened, and when I eventually did speak to a manager, I was passed around repeatedly. It became clear that there is no manager capable of actually resolving customer issues. I was advised to port my number off the O2 network as part of the cancellation process and then told I could place a new order while the cancellation was being completed. Later, I was informed this was completely incorrect — because once I had ported my number, I was no longer eligible for an upgrade. Another colleague confirmed that the salesperson who processed my new order should not have done it as an upgrade in the first place. None of this was explained to me until after the cancellation had already been processed. When I called again, I was told to cancel my new order so they could process another correctly — but as soon as I did, I was informed that the phone I wanted was now out of stock. This seemed far too convenient and likely meant they simply couldn’t provide it anymore. Due to all this confusion and poor handling, I lost the deal I wanted entirely and decided to go elsewhere. I thought that would be the end of it, but I was wrong. I have now received a £750 bill from O2 for the phone I returned within the 14-day cancellation period. Affordable Mobiles assured me several times that this fee would be waived, yet it still hasn’t been done. I’ve spent several more phone calls this week chasing their team for confirmation, with no resolution. To make matters worse, every time I’m on the phone with them, I can hear loud music, shouting, and laughter in the background — it sounds more like a social gathering than a professional call centre. This is truly shocking service. The team is untrained, unorganised, and fails to follow through on anything they promise. There is no proper complaints department, and the environment is completely unprofessional. Affordable Mobiles may have sales centres, but they operate like an online-only business with zero accountability and no real customer service. I will never use them again and strongly advise others to avoid them.