We brought a 2 and 3 seater sofa from this company. Sale's staff were very good and our sofa's are very good at the moment. But my complaint is we had a easily fixed problem with a broken recliner spring. So I went to the store we brought it from.. they told me to get it touch with customer services. So thinking it would just be a case of putting a new spring in the post. I was told I would need a engineer to come out to look at it. This would also be at a cost of £ 72. I politely declined the offer. I will not replace it myself Because it will make my life time guarantee invalid. Also what believe is each time you use your life time guarantee you are charged £ 72. We also purchased a 5 year accidental insurance policy. So I'm wondering if that's worth the papper it's written on. That cost us £ 235. We have to see. We are in the planning stage of refitting two of our bedrooms. We definitely will not be using this company.😡