Store staff great, delivery men great - customer service - APPALLING! They have a couldn't care less attitude, don't listen and don't care. Tried ignoring my " I don't want a repair on a sofa less than 1 hour in my home" Trading Standards drafted a complaint letter. Homecare came out and knew I wouldn't accept a repair. He documented the fault and found a ball of hard sellotape in the arm stuffing. They still tried to say they had arranged to have the fault repaired and hadn't received the recorded delivery letter I sent to the store and the Head Office. Finally got the suite picked up and a refund. Treat your customers as you would want treating by any other shop.