My wife and I weren't very impressed by our first experience of AHF in Northampton. We ordered two sofas from AHF in the middle of September and they were finally delivered on the 26th November - over two months later. I was actually called on 16th November to say our sofas were at last ready for delivery but they were unable to deliver them that week despite my wife giving them an ultimatum to deliver or cancel. During those two months we were told on more than one occasion that the sofas had missed their delivery. I was called by the manager a couple of weeks ago who seemed to be completely unaware of the situation. He also told me that the delay was due to the furniture makers being unable to get hold of the material required to make our sofas. Our old sofas were then collected by the British Heart Foundation and we had to move the furniture from our conservatory into the lounge until the new sofas arrived. Our lounge had been completely redecorated for some weeks previous in readiness for the new sofas. There was a distinct lack of communication from AHF about this matter and what felt like a lack of commitment to put the situation right. They promised a £50 refund due to the time it took to deliver the sofas to us but having deferred the payment for twelve months, I'm not sure if and when this will materialise. This is the first time we've used AHF and it will almost certainly be the last. Poor customer service and a series of excuses didn't make it an experience we want to repeat... 26/01/17 I haven't seen our £50 refund materialise in any way. We've contacted them again about the furniture as it seems a small hole is now present in one of the large cushions that we sit on. Customer service again hasn't been great. A replacement is apparently on it's way. 25/06/19 Why my wife decided to go back to AHF is beyond me. They have just delivered our new furniture for our conservatory. We told them about our previous experience and they assured us it wouldn't happen again. That is was safe to assume all would be ok this time. Well it isn't. They've delivered a sofa and a chair to our house. The sofa is a chaise with an extending footstool. They have not delivered the feet for that part of the sofa. The delivery man took pictures and has sent it to the customer service of AHF. I have looked around the chair and found that whoever wrote the date on a label on the chair has been rather careless and marked the chair in blue ink. It's a tiny mark but I noticed it immediately. There is also a dirty stain on the cushion as well. It is a white chair so it's clearly noticeable. I wouldn't be surprised if we find more things wrong with the furniture once we've had a good look over it. Hopefully this will be the last time we use them. More shoddy service from AHF. Not impressed.