We purchased a corner sofa suite on January 8th this year. When we went into the showroom we immediately knew which sofa, sat down with a lovely sales person and bought it. We also took the insurance and were assured on more than one occasion that dog damage is all included, I even asked bluntly if my dog ate the sofa would it be covered, the salesperson told me yes! Absolutely! We were delighted. We put down the deposit and that's where the trouble started... The printer wasn't working... No problem, we will come aback in and sign in a few days and sign it, these things happen. Oh and it will be 14 weeks... Not great but OK, would have been nice to be told before. So my husband went back in, signed on the computer. The printer didn't work again and we received no paperwork, no key facts etc for the insurance. We were assured that the sofa would be delivered at the start of April. April came and went and no sofa. We called, we got fobbed off with the sofa being ready or missing deliveries and anyway it's not late yet! They have 14 weeks plus 4 extra to deliver in. We should have cancelled at that point but I liked the sofa and I'm not easily irritated so we waited. We called numerous times and each time my husband and I became more and more frustrated. The customer care team don't care at all! We still have no sofa 6 months later just constantly being sent round the houses. All you get is excuses and hassle with hostile people. I would like to say that the manager of the store is lovely and has tried really hard throughout. I would not recommend to anyone ever. I have never received such disgraceful service. I hope my sofa will be decent quality when they get here! If they ever get here!