Absolutely appalled by the low standard of customer service at AHF Hayes. I was reluctant to buy from there in the first place having read bad reviews about the aftercare, however after being reassured by the sales advisor, we decided to go ahead. We ordered several pieces of furniture at the end of June 2019, having been told it would take 3 weeks to be delivered. Having looked at the paper work, it said 4 weeks for delivery instead. As the 3 weeks approached, we had to call AHF to ask what was happening with our delivery, as we had heard nothing, only to be told they were experiencing problems and that they would call back. They never did. Once again we called back, to be told this time that the warehouse was closed over the summer and that we'd have to wait for another 3 weeks! No one told us the warehouse closed to start with. If we had known, we would have gone elsewhere? We awaited an update - and again received no communication so had to call AHF ourselves for the third time – the response was: ‘oh, we’re sorry, we don’t have an answer yet…’ and then offered to call us back again, which they did this time, to organise a delivery time… before the 4 weeks delay buffer they have in their agreement. Anyone who buys from AHF, please make sure you read the small print at the back of the agreement. If AHF overgo the delivery date in your agreement papers by more than 4 weeks, they offer a compensation payment of £50? If your delivery is delayed by less than 4 weeks (even to the day)… or shall I say, it appears if they contact you before the 4 weeks, to make a delivery they are protected... however it almost comes across as if they use this 4 week buffer as an excuse for not sticking to promised delivery dates, leading to shoddy customer service. Please note, the delay is a pain, but it was more the laxidaisical and nonchalant behaviour of customer services and the apparent lack of communication between the customer services team and the sales team in the store that led to this disappointing customer experience. The onus seems to and with the customer to get to the bottom of these issues. They have said we can’t get a refund now – let’s see if our delivery actually arrives on Monday, after 8 weeks of waiting. Despite having lovely furniture, I will never buy from AHF again and will also recommend others not to either. If you are going to spend that amount of money, then decent customer service is non-negotiable.