0 Customer service given... This brand has very poor service for their warranty. The helpdesk is not helping/responding AT ALL. When contacting them through Facebook they claim they are not responsible for their own product they make. Thanks AKracing 🙂 Great customer service you guys give thumbs up. After facebook messaging with them, due to no respoding them on any emails they have send me this message. And as said in the message below i contacted the company they told me to contact and PCB is not doing business with AKracing anymore for over 6 years because of the poor quality they deliver. So mr. Director of AKracing please reply :) " Hello Chris, Ulyana here, director at AKRacing. First of all, I am very sorry that you are experiencing problems with your AKRacing chair. As far as I understand from our internal conversations, there has been a certain degree of misunderstanding going on. According to my information, you would like to claim the broken chair under the 5/10 year warranty advertised by AKRacing B.V. on the Overture model you purchased on Nov 30-2020. Unfortunately, our 5/10 year warranty does not apply to the Overture model, as stated in our official EU Warranty Policy, which Shelly has pointed you to previously: https://eu .akracing. com/pages/warranty-policy. The 5/10-year manufacturer warranty is only applicable to our current product range listed on eu.akracing.com. The Overture model is not and never was part of this range. In fact, AKRacing B.V. never officially carried the Overture model in the EU and therefore has no a) legal obligation or b) technical possibility to offer a warranty for this chair simply because we never offered it for sale and do not have replacement parts for the chair. The Overture model you purchased was sold in the EU by a 3rd party distributor, PCB that is not affiliated with AKRacing BV. They are the importer of the product and therefore have a legal obligation to service the product for their advertised warranty term. The warranty terms for AKRacing products distributed by PCB can be found on their website: https://akracingeurope .eu/warranty-policies/. Specifically, they read: "Manufacturer Warranty Thank you for your interest in the products and services of AKRacing Europe. This Limited Manufacturer Warranty applies to all products purchased from AKRacing Europe or any of our official resellers. What does this limited warranty cover? This Limited Warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase." I would therefore recommend reaching out to PCB and requesting warranty service for the Overture model from them as you are still within your 2-year warranty term until November 30-2022. You can contact PCB at akracing @pcb.se or, if you don't hear back, here is a mode detailed list of contact information with phone numbers: https://pcb. se/en/Meny/Contact In case PCB refuses to warrant your claim, I may suggest opening a chargeback with your bank for the transaction because you're being refused service for a product within its warranty period. Once again, I am very sorry AKRacing BV is unable to help with this warranty claim. " After a convo today i get this message of them regarding to PCB :) PCB are lying to you. They were the one and only distributor until 2018 for AKRacing products. The chair you purchased was distributed by them. AKRacing B.V. Never sold that model in Europe. Oh and Trustpilots reviews ARE for PCB.