purchased a slow cooker from Aldi. It went wrong, i emailed the support department shown on the user manual for help. Auto reply - no help there Tried phoning them - 4 times no answer after about 25 minutes on each occasion. email customer services - only be patronised by asking if I was contacting the right department for service, ignoring the fact that I could not get an answer from them, asked to be contacted by manager - ignored. Tried contacting various manager by email - ignored by all. Item not repaired. Will be doing my main shop elsewhere from now on.