Shocking customer service, the till assistant told me that I should have gone to the checkout instead of coming to her till after she let someone push infront of me, continued smirking. I asked for the manager the manager took her side I started recording the incident and he snatched the phone off me and pushed me to which I then pushed him back and banned me from his store. I asked for both their names but they wouldn’t provide me with it even though the customer service team said they need to be wearing their badge and provide the first name. I shop at aldi many times, so they’ve just lost a customer . The staff need serious training. The situation could have been handled completely differently if the manager just deescalated the situation instead of escalating it. I’ve worked in customer service before and I’ve never experienced anything like it. Aldi need to have a serious word with them because they’re bad for business! Awful customer service and I’ll never shop at aldi again. I’ve posted the interaction on TikTok and I hope people can avoid the Leeds road Thornbury store in Bradford