Ordered an item online, 3-5 days delivered confirmed.Aldi emailed me on 5th day to say it had been dispatched. The final day it should have been delivered. Notified customer services, who fobbed me off time and time again. Each customer service agent had a different excuse concerning where my item was. No tracking information was available. Apparantly I was told that I had to wait 10 working days from when I placed the order before anything could be done for me by one customer service advisor, the others made up their own version just to get me off the phone. Spoke to 5 people altogether during the 10 working days as the item never arrived but no joy. I asked to speak to a manager and was told that wasn't possible, but how I could request a call back from one within 48 hours and then I was told however this wasn't guaranteed. I have made a complaint, which is awaiting a reply, and intend to inform the CEO of my experience, as the situation will not improve for anyone if they are not made aware of how customers are being treated by their customer service department. They showed no interest what so ever, but take ones money quick enough no problem there. I am waiting now for a customer service manager to call me back. It remains to be seen whether this will happen. Dreadful, appalling service.