Terrible customer service on the phone and online. Received faulty item so returned. Tracked and traced return and Aldi has received. Aldi do not send confirmation of return neither informing me about refund. Contacted Aldi by phone and after lengthy phone calls they cut you off and never phone back. Request to talk to a manager and none contact. Phone customer service inform you off different info. Contacted social media and they do nothing. Aldi do everything to keep your monies and refuse refund. Appalling customer service. Buyer beware do not shop with Aldi until they improve policies and provide a good customer service. I have no option to go to ombudsman and also attempt to get a refund by my bank.