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HR Manager
No packing at the till! This rule is simply absurd. I am a speed shopper, supper organised with my large IKEA bags lining the trolley ready to throw the items in and get out. Last night in Aldi Somerford the cashier stated no packing, I politely said I will be much faster as all I do it throw items into the bags. She said NO. I reassured her it would be no different for her and that it would be quicker for all concerned. She got up out of her kiosk took out my 2 IKEA bags and put them on the floor saying NO you will not. I asked her why Aldi have this rule. Her response was that ‘it is not fair on other customers.’ I would like to understand the real reason for this decision because if it is ‘speed’ I can honestly confirm it is faster for me to simply push the items into my IKEA bag than it is to place them into a deep trolley!!! This process doubled the time at the till for her and I. A little advice from one who works with people all day every day. ‘Seek to understand and assess the individual situation with kindness rather than imply rules simply for the sake of rules!!! ‘
4 years ago
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Aldi has a 2.5 average rating from 1,339 reviews