Did our second click and collect shopping order with Aldi (the first one went well, so had no concerns) my husband went to collect and replied to the text with our name what bay he was in, whilst he was waiting another man drove in to collect his order. When the first order was brought out, my husband got out the car, assuming it was our order as he had got there first, he told the lady bringing the order out his name, to be told that wasn't the name on the order, so it must be the other man's order. He waited back in the car while they loaded the other mans car up, then they brought out another order and loaded it into our car, as the lady was putting bags in the car my husband noticed that the items in the bags didn't look like our shopping. He rang me at home to check some of the things we'd ordered and confirmed that the shopping he had been given wasn't ours. He went into the store and explained, when they checked they realised that they had given our order to the other man who had been waiting and my husband was told to go back in 1 hour whilst they re picked our shopping. When he went back, he noticed that the man who had been given our order was also back, when the lady came out of the store, she told my husband that they hadn't re picked our shopping as they had got in touch with the man who had been given our order by mistake. She then took the shopping out of his car and put it straight in our car!! When we finally got our shopping home and unpacked it, we had items missing from our order and frozen items that were no longer any good!!! Also, due to the current circumstances, we were not happy that our shopping had been given to someone else, gone in their car and their home, before it was given to us!!! Unfortunately, my husband is a bit soft and didn't think to refuse this shopping and demand that we had our shopping re picked. He did however ask if we could get a refund, even if it was just the £4.99 we had paid for the click and collect, to be told they can't give refunds in store and we'd have to do it on line. When I looked on line, their is no option for refunds on their click and collect orders, it just says to take products back to the store if there are any problems. We'd already wasted enough time and petrol going to and from Aldi for one day, so in the end put it down to a loss, but we won't be doing another click and collect with Aldi. We will go back to the other supermarkets and use their click and collect service, who are free to use or a lot cheaper than the £4.99 we paid at aldi and who offer a much better click and collect service!!!