Never been more unhappy with a company or it’s customer service. Ordered the scalloped bed as soon as it was available, the base was delivered however the headboard was not. I was advised just a headboard could not be sent but the base had to be collected and the order put through again. The collection was organised the first time and they never showed up meaning I had to call yet again. I was told to call back as soon as the bed had been collected and they would arrange for a new one to be delivered as soon as they had confirmation it was collected. I have had to call around 15 times since then (having to wait up to 40 minutes in a queue sometimes) to get a replacement bed. Every time I have called I have been told something different. There has been no resolution other than just to wait for the replacement to be processed but they are unable to tell me when that will be, I have never even been offered a refund. I have asked to speak to a manager and been told they will call be back however never did. It has been over a month now since ordering this bed. I am extremely disappointed that they took a substantial amount of money from me and are not even attempting to help at getting a replacement. I have been extremely patient up until this point however am at the end of my tether now.