I tried to order a large item and the website said "transaction was not processes, please try again" So I did and got the same error message, so tried again. It finally as successful, then I see they have taken over £1000 out of my account and all orders had in fact gone through. I was told the orders would be canceled and I would get a refund in 10-14 days. This was over 4 weeks ago, I have spent over 6 hours on the phone over 20 phone calls and each call I have been told something different. Yesterday I was told the refunds were never processed, today I was told they will not be processed for quite some time. I have been 'guaranteed' a manager call back 3 times but have heard nothing. Shocking customer service and have not received my money back. I have complained to trading standards as this is unethical business practise.