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Laura Dickerson
Aldi UK Absolutely useless. Paid for named day delivery...warehouse didn't bother processing the order and it wasn't dispatched. Phone 'customer service' to cancel, only to be told they "cannot guarantee" the order will be cancelled as the warehouse "may not see" the cancellation request for days!! No one prepared or able to contact the warehouse, apparently telephony infrastructure is seriously lacking and they are now holding on to our money because warehouse staff can't or won't get their fingers out. Moving house and so this will end up delivered to someone else and, in line with standard courier practice...left outside the door!! Been told I will then have to raise a dispute...rather than just getting my ruddy order delivered on the date I PAID FOR. Disgusting service. Refused access to speak with a manager or complaints team. Contacting trading standards. Avoid!! The deals are cheap for a reason!!
4 years ago
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Aldi has a 2.5 average rating from 1,339 reviews