I bought a mini greenhouse online. It was delivered within 5 days but had no fitments included ( as listed on the instructions leaflet) I phoned straight away but the customer service lady was very curt and unhelpful and she said " well we've got no spares so send it back" I eventually had to email head office who said we will refund you into a PayPal account. I explained that I hadn't got one and said I had paid online with a credit card but she insisted it had to be a PayPal. I then had to reactivate an old PayPal account. I finally got a refund and was told to dispose of the incomplete product. I did eventually get the refund and also a request for a feedback review. However because I was honest in my review, Aldi emailed me to say they would not be publishing it! I only gave the stars because the part of the order I received was ok and I did receive a refund. It was a stressful and time consuming process.