Ordered an item from Aldi online on 23rd May - stated delivery time was 3-5 working days so this was expected on Friday 26th May at the latest- so far (26th May) it has not even been collected by the courier - whose website shows a 404 error and cannot give more info - and the only tracking information supplied was to tell me estimated delivery 31st May - rang customer services as the item ordered is a birthday gift which I am delivering this weekend. This consisted of a woman telling me what she couldn't do and randomly asking what else she could "assist" me with. Cannot contact the courier firm, cannot contact a manager, cannot get a manager to call me back (all in an all day meeting apparently...) cannot give any further help!!! (FURTHER???) or provide any telephone numbers or cancel my order and refund me - and when I asked re a manager to call me back she stated "If they think your issue is something they WANT to deal with, they may call you back but she refused to escalate my call which had now turned into a complaint. You really could not get worse customer service than this experience. I will never shop at Aldi again either online or in store - you treat customers with contempt. I will however be contacting Trading Standards, the FCA - Refusal to refund, really??? and our local paper - to begin with. If you state 3-5 days you need to stick to 3-5 days - have you heard of distance selling regulations? It would appear not. Absolutely disgusted by both your failures on delivery and your non existent customer service which really does show just how little you value customers.