I ordered some nursery furniture from the Aldi website. Was shipped as three parts. The boxes were heavy "2 man" parcels. One item was left early and dumped outside. Other two parts were delivered on the correct day, but was a single person who dumped the items in front of my house. My pregnant girlfriend was home alone so she couldn't move the parcels. Contacted Aldi and took them over 90 hours to respond. They sent multiple messages publicly on Twitter saying they would respond soon, and even lied in one to say I hadn't sent any messages. They had time to do this, but no time to actually respond to the message. During this time, I discovered that there was an incorrect part. I contacted Aldi again. When I finally got a response, they said all they could do is return it, which would require disassembling it, repackaging it and taking a day off work to wait for the 7AM-7PM time slot. I managed to figure out who made the item and, though them, was sent to the company that deals with the spares. After a very quick phone call, that company is now sending me the missing part. Not sure why Aldi couldn't have made that phone call to sort it out for me.