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Jeremiah Overstreet
I had a horrible experience with a cashier named Ieisha R. who was ridiculously rude to me, very pushy, and even swore under her breath as I walked away from the incident. The worst part is I had my four year and eight year old daughters with me, whom both heard her. I reported this to the Assistant Manager on duty and the Store Manager, then contacted corporate. I was offered a small gift card(which I did not request nor was it warranted)and then I was treated as though I was the issue not the employee's behavior. I was basically accused of creating the situation(s) that was pushed upon me by the employee. Considering I was given a gift card I went back to the store used the card a manager took care of me and things were allegedly fine. I went back a week or so later to pick up a few things and Ieisha was there again. I was yet again treated with disdain by her and humiliated publicly in front of other shoppers. I reported this to the DM she referred me to her superior and neither one of them did anything for me. Both of them took the stance that despite their employee's behavior I was at fault. I do not remember their names, but the DM's contact is 980-305-2534 and her superior's contact is 980-305-5237. The DM's boss was supposed to contact me back, and has yet to do so. I sent a detailed business email in regards to these incidents, requested a contact back, and no one has done so. I have waited almost a week and finally gave up and decided I would never shop at another Aldi even though I have been shopping there almost exclusively for 5+ years. Worst customer service experience of my life at any grocery chain including correspondence with District and Regional Management.
2 years ago
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Aldi has a 2.5 average rating from 1,332 reviews