I would be giving Aldi 0 points if I could. I ordered a lazy Spa on line on the 29th August at £321 and was told by tracking my order on Aldi website that it would be delivered on the 6th September then again on the 7th September. I sat in all day waiting on the order it never arrived. I looked at the tracking again and it said it would arrive on the 8th it never arrived. I looked at the tracking again and it said it would arrive on the 9th I sat in all day again it didn't arrive. I phoned customer service on the evening of the 9th and was lied to. They said the courier company had sent emails and tried to deliver which was a lie. They told me to give them to the 12th September to resolve the issues. I phoned at 18.30 on the 12th to be told they had only sent an email at 17.00 and were waiting on a response from the courier. I therefore asked for a refund and to cancel my order. To be told they would not refund my money until the £50 accessories were returned. I asked for this to be picked up on the 13th September at 09.30 as this would be the time someone would be at home as I had already taken an unpaid day of work. For the courier to turn up at 15.00 on the 14th. I put 2 reviews and feedback on Aldis website. They refused to publish. I put in a complaint on the 18th September as I'm stilling waiting on my money being refunded. I received an email telling me that my refund would not be processed until they scanned the return. For an expensive item I never ever received. I phoned customer service again on the 20th September to be told I would not get a refund until October. I asked to speak to a manager and received a call back who had no intention of resolving this and was as helpful as a chocolate teapot. I explained to the manager that my credit card would now have interest as it was due to be paid by the 26th September. She really did not care told me there was nothing they could do. THIS IS THE 2ND TIME THAT Aldi has missed placed an order of mine blaming their courier company, the last being a hoover. I shop in store at Aldi every week which I will no longer do. Customer service who are all foreigners are only there to block you at every turn. Aldi is robbing people of their money and delaying refunds at every cost. Their complaints procedures are an absolute waste of time as this goes straight to the mangers you deal with in the first instance. Shame On you Aldi. I told the women I believe they had oversubscribed their orders of the lazy spa and they clearly did not have my order and the manager did not respond. I understand these things can happen but you do not refuse to refund your customers money because of your errors and through no fault of their own. I would rather pay a bit extra elsewhere for a satisfactory service and customer service. ALDI you have just lost a loyal customer and I will be shopping in Morris ons and Liddle from now on you won't get another penny from my hard earned cash.