Bought boots online exclusive Rerturned later to Aldi Sandhurst store as per the Aldi receipt instructions... On arrival at the store queued for a cashier who had no idea how to process the return. Called the duty manager (Martin) who also had no idea how to process the return. He went away to find out and then said he didnt know how to return the item so I would need to return via post / courier. Frustrated I called Aldi online team customer services while still waiting in store (Aqeela.) She appeared well trained online and apologised profusely but said - you can't return exclusive offers via the store (despite the Aldi return instructions!) After 35 minutes in store and her apologies, Aqeela our online call handler and her supervisor confirmed this has happened many times before and no "good will gesture" eg store refund could be raised as this was not their procedure despite the written return instructions... Perhaps it is best to avoid the online side of Aldi as no training has been offered to their stores and their return instructions are factually incorrect. I will return via the post office / courier - Such a shame as the concept could have worked with more planning and better execution.