Anonymous
Dear Customer Services, I am making a complaint against one of your staff servicing at the till. The incident occurred today at Aldi Stores (Ireland) Ltd, Hanover Road, Carlow. While standing with my items on the conveyer belt to be scanned, I noticed your staff (Male) looking to one of the rear sides of the isles at somebody behind me and looking at me two to three times and nodding his head to the person. Later, when my turn came (I bought 79017 KING PRAWNS RAW x5) staff took all of my items and other people's items closer to him (Two customers' items) and started scanning my items. While scanning I am not able to go forward to the paying area as the previous customer was still there sorting out his purchase and his payment (Paid using his Phone). As soon as he left, I went to the front to collect my item and make the payment. The customer behind me followed me to the front and stood right next to me without making any effort to move so I could make my payment without any issues or collect my items. Because if the money I was carrying was not enough, I wanted to use my credit/Debit card. At this moment I felt very uncomfortable as this is not the mistake of the customer but solely of your staff who encouraged such behaviour. Even if customers misbehave, the staff should make sure to engage themselves in creating an environment where I could feel safe. I am very disappointed and disapprove of such irresponsible behavior from your staff. These are organized and intended to corner someone in this manner. Customers should feel safe and comfortable while shopping at Aldi stores. Their shopping experience should not leave a painful memory behind. An organized and orderly system should be implemented to avoid future mishaps with customers or staff.
1 year ago
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