I tried finding a product replacement part for an item that I bought a while back. I know it is not covered by warranty, which is fine. I understand that I have had it quite a while. I only wanted to get an item that WE lost. I tried online to find the product and replacement parts. Could not! I understand it has been a while, but, could not find any information to help me with my question. I ended up calling customer service and after a while waiting, I was told to go on line and request a warranty replacement. After numerous times of telling the rep that I wanted to purchase the replacement part, if it was it was still available, he told me how to go online and to see if the part was still available!!!! After I told him that I had already done that, he said I could call the store manager where I bought the item. Thus "Customer SERVICE " SUCKS!!!