Nothing went wrong as I no longer shop there. That doesn't mean it hasn't in the past. What a company isn't it!! So many people with the same issues. So many checkout horror tales. As somebody recently said on here we do not have to go along with this terrible checkout practice. Neither do we have to pack at those dreadfully annoying packing "benches". What are they going to do, throw you out for not complying? I really do hope my dear, Mrs T, that you do report her to management at their web address. Don't hold your breath though waiting for a reply as they never reply to complaints.