Aldi and Yodel... bad combination
Missed delivery of wine (10 bottles) so was asked to collect from Yodel depot ... went to collect to be told all bottles smashed.
Rang Aldi ... no problem with reorder ... arranged free Saturday delivery due to inconvenience caused . Arranged for delivery to parents as I wasn’t around at weekend. .... no wine delivered .... still waiting.
Called Sunday ... where is the wine ... no problem I was told .. it’s on the van for Monday (tracking will update overnight). Monday morning ... no update in tracking so called customer services ... where is the wine? No problem I was told ... it’s on the van for delivery today. Great! Made arrangements to have neighbours sign for parcel. Lunch time ... checked tracking ... indicated wine was not on van so rang customer services.
Received an apology this time .... wine not on the van no reason why I should have been told anything other.
By this time patience was running out ... asked to speak with a mgr ... was told I would be added to a ‘call list’ for a call later today!
So now .... still waiting for wine ... and still waiting for a manager to call.
What a load o£&@£.... Aldi ... you just lost a wine customer!!