Honestly.This nasty company beggars belief at times. It is their desire to get you to pack at those nasty packing counters BUT you do NOT HAVE TO. THEY CANNOT MAKE YOU. If they insist politely tell them no thank you, I will pack my bags here. Checkout staff can be downright rude at times. Are you elderly by any chance? If so then it all makes sense as they have little or no time for them. I have never figured out why it is that when people post on here they rarely name the store they are complaining about. It won't matter to Aldi but it can to some who visit that particular store. They can stop going. Once again, shame on them. Go to Lidl instead. Morrisons even. Good luck and I am sorry you had this issue.