My review is not aimed at the quality of the products that I ordered online but more so the ineptness of Aldi's chosen carrier, Hermes and the farcical approach to resolving what is blatantly a shoddy service. I ordered tools, to the value of just over £30.00, dispatched by Aldi March 24, delivered by Hermes March 27 to wrong address. I did not need to leave any special delivery instructions as for the past 3 weeks I have remained at home due to family health issues, but we are Covid free. It is claimed by the carrier Hermes through their online portal that my goods had been delivered to a neighbor and the term Covid 19 and the name and address of a lady at a dwelling more than a quarter of a mile away had received the goods. I contacted Aldi by email, still no response, subsequently by phone, spoken to 3 difference people on 3 different days, they are all saying that I must wait until Aldi has had a response from Hermes before they can give a refund or replace the goods. Aldi have done checks, they can see that Hermes are Totally at fault, but farcically I must wait for Hermes to contact Aldi. I have now lost all respect for Aldi, I might add, I do respect the individuals that I have spoken to, they are doing their job in difficult times and only following orders. Hermes, I'll make a separate post about them, needless to say it will be far from complimentary.