The Coronavirus management in your Sittingbourne store yesterday was appalling, the store was packed with customers & there were queues from the front to the back of every aisle. My wife works for the NHS & thought she would use the allocated time slot for key workers. When she arrived at the store there was no management of this scheme & it was in fact a free for all. There was no restriction of people entering the store or social distancing by the management & even your staff were complaining there were to many people in store. When my wife asked a manager why there was no social distancing rules in place, he simply said it was the customers responsibility to stand the necessary distance apart, which is fine apart from the hoards interrupting the queues to get to the produce. She also asked why so many customers were allowed into the store at one time & was duly told “it was because of the NHS workers!!” He obviously saw this scheme as an inconvenience & made my wife feel guilty for shopping at this time. We had visited another supermarket the previous day to get provisions for our elderly parents & found an orderly, controlled procedure in place for entry, paying & exit, they even sanitised the trolley handles before use. We felt safe & cared for & although Aldi has been our supermarket of choice for many years now we feel that a return to the larger more customer considerate outlets are the way forward for us now. The few extra pounds we may have to pay is well worth it for our health & safety Steve Payne