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Ashley D.
To whom this may concern I was a customer at store number 18 today for the first time. I went inside the store to purchase one thing a cartridge of butter. I absolutely love the fact that the store is well organized and clean. It was very easy for me to find the item that I was looking for, as well as other things because they were in the correct spot and labeled correctly. Unfortunately my first time experience at the store was not all so great. I was never greeted at the door or greeted by anyone in that store when I first walked in . By this being my first time experience at the store I was not sure where the butter or other items were located at . I unfortunately had to circle back twice around the store looking for the butter, because no one in the store ever approached me to see if I needed any assistance or help. I was only approached by a man named Tony Ramirez when I was leaving out the store. He approached me in a very aggressive unprofessional bothering way regarding a receipt. He stated that he never once saw me purchase The item which was in my hand, so he needed proof of the purchase. I stated to him that I was in the line with the young lady, and I have the receipt and change in my hand. He still insisted that he had to see the receipt which I showed him.Before Showing him the receipt he stated to me that he saw me double back walking around the store. Which indeed I did looking for the butter as well as other items that were in the store that I one day was hoping to purchase. I will no longer purchase any items or anything from this location or any ALDI store matter of fact. Never did I get a welcome or as well as a thank you for coming. Also when I walked inside the store Mr. Tony was helping a customer who stated that she was missing some fruit l, but he said it wasn’t on her receipt. When the young lady left Mr. Tony said out loud I don’t know who this lady think she was fooling, but I wasn’t having it she has to go on somewhere else with all of that and I quote. That was very unprofessional of him, and a supervisor or manager should conduct business with customers or in front of customer in that matter. In my opinion Mr. Tony needs to be taught again customer service ,and professionalism. I would not recommend this store to any of my friends and family.
5 years ago
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Aldi has a 2.5 average rating from 1,339 reviews