PLEASE DO NOT ORDER ONLINE AT ALDI!!!! I rarely write online reviews but feel the need to let people know the kind of company they're dealing with. I ordered a spa pool and accessory pack for £400 which was delivered to my billing address (I emailed as soon as confirmation received as noticed the error and called two days later to check but still delivered) - it is my old home which I have let out so know the tenants (a lovely young couple, both teachers). Aldi organised to have order picked up which the tenants messaged me when it was picked up - I called Aldi and they told me courier had picked up and was at depot waiting to be returned to Aldi at which point refund would be issued. All absolutely fine and I waited two weeks before calling back - Aldi then told me that not only had they not received order, the courier couldn't collect it. I told them I knew this to be incorrect as a few days earlier I had been to see the tenants. Aldi said they would investigate and get back to me. That was 3 months ago. In that time I have sent over 10 emails and called 8 times - I've had one email reply and on each call I get promised a call back from a manager. Not once have the ever called me back. Today i refused to get off call until spoke with a manager who was close to laughing about the situation and just said there's nothing we can do, unless you have proof that we received the item back (of course impossible) then we won't pay you anything back. I explained there was nothing else I could show and she couldn't care less, just said 'sorry, nothing we can do' and ended the call. I have shopped with Aldi for a long time and always had a great experience but this is beyond unacceptable, it is pure theft. Please don't order anything from them!!!!