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Simon quilter
Absolutely discusted with how Aldi have dealt with my complaint about my top which got ruined by a product from the store at longwell green, Bristol. Few weeks ago i bought a multi surface cleaner that contained bleach. (power force) . Unfortunately the lid was lose or broken and it leaked in the bag with the Shopping and on my hoody top when i unpacked the bag at home . I rang Aldi straight away to complain and the company wanted pics. I sent them off and had various calls asking the same questions. Had a call today and all they could say was it must have happened in my car and basically taking no responsibility. Seen reviews before, that Aldi don't deal with matters very well. I can see how now. Not one apologise just shouldering the blame to the customer. Believe it or not you are not perfect and i understand products can be damaged. Take responsibility for it is my message!! I never complain about anything but this was clearly not my fault and now have to spend money replacing my top. Wont be going back after this. Spent years going and enjoyed it but this has really got me angry!! 😡
5 years ago
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Aldi has a 2.5 average rating from 1,339 reviews