1. I returned the gate order that I purchased directly though Alekoproducts.com and was told I would be charged the shipping fee, which I agreed to, and would be refunded the total of the gate minus the shipping fee. Completely fair. However I was credited the shipping fee. Complete opposite of what should have happened. I filed a dispute with my credit card company. To get this rectified. 2. Gate post that comes with the gate is set in concrete, but is not thick enough to prevent deflection in the post when hanging the gate on the post. The post is plumb/level and square and set in 10 bags of concrete. The actual steel is deflecting half way up the post. The post is set 3 feet into the ground. The gate is the 16 foot prague gate. I bought it though homedepot for 700 cheaper than directly through alekoproducts.com which is the gate I am returning to save my client money. I own a welding company, and thought it would be faster to use your 4x4 post since it is already powered coated and has the riveted top on it. But due to it not being at least 1/4" wall thickness or heavier, I had to reinforce it with additional steel plate. That is being cheap on your side. The gate design looks nice, but heavier wall posts are needed to perform this job adequately. Over building is under rated. The deflection is only on the hinge post, due to the weight of the gate. Please consider charging more for proper posts that can do the job adequately, so additional time isn't needed to fix weak posts.