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ALEKO Reviews

3.9 Rating 3,491 Reviews

70 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,491 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th July 2023

Dan Schillinger

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

Helpful Report

“Excellent service, fast response and resolution to the problem from Viktor. 5 star service. Thankyou!”

“Good products and great customer service!”

“I was awaiting shipment of a replacement part. Didn't see a simple way to get a shipment update online, so I emailed support on a Saturday morning. Got an almost INSTANT response from Nadia that the part will be arriving today. Wow! Good service and even BETTER support. Didn't expect to hear for a few days. Nadia was/is terrific. In today's world, support is really what separates the good companies from the less-than-good.”

“I WOULD LIKE TO RETURN IT. IT HAS NOT EVEN BEEN OPENED. IS THIS POSSIBLE?”

“I had 3 months worth of problems with my gate. The tech guys knew me by first name. A few of the problems could not be resolved easily. But the techs had patience, and we finally got er done. Tech support is very good”

“Hello there, I hope this email finds you well. I wanted to let you know about our new BANGE backpacks and sling bags that just released. The bags are waterproof and anti-theft, and have a built-in USB cable that can recharge your phone while you're on the go. Both bags are made of durable and high-quality materials, and are perfect for everyday use or travel. Order yours now at 50% OFF with FREE Shipping: http://bangeshop.com Thank You, Karissa”

“Agreeing to ship me my remote gate openers for my new 1400 gate. They were not in my new 1400 shipping box, you guys helped me a 77 year old veteran I thank you so much.”

“Expert service sales… tech support highly recommend.. got gate up and running replaced limiter switches”

“Aleko Sent us damaged parts with our awning. They sent replacements at our request, but the replacements were also damaged. Aleko now refuses to send parts again, claiming our warranty has expired.”

“Victor from Tech support was very nice and helped me with my problem immediately. Really happy with his attitude and his service.”

“There customer service is great every time I call. Very nice and polite.”

“i dont think theres enough room in here for how im feeling even though i made a computer mistake.i ordered a control module for my little blow up spa and after placing order i had seen that i mistakenly ordered 2 instead of just the 1 i needed in about a minute i e-mailed your company and im sure you have some sort of off line ordering dept.she told me i could just not accept order when delivered and it was delivered by mailman and i was at work.so could not have refused it.if these things are all ordered by computer all it takes is ordering dept to fix up mistake by computer.anyways i went to post office module still in packaging it was shipped in not even opened and it cost me a additional 12.00 to ship it back to you WOWnow i have to wait approx 10 days to get my visa credited???when all this can be done by computer at time of sale..customer service huh??i will think twice about another order i know im just a small fish in your big pond of customers but why all the hoops for such a simple mistake???this is the age of computers the order girl had ALL my information at her fingertips and now i play the waiting game on your end i just got the 2 pkgs today and had to run to the post office and return the 2nd one i mistakenly ordered .very disappointed customer....Brad if you NEED any more of my info for the return please contact me asap...thank you”

“This was a great product.. Professional”

“Got an answer from an email question in an hour about a replacement remote. Thanks Samantha !”

“Terrible!!!”

“el producto llego golpeado, ademas faltaron todas las piezas que unen las partes, no hay buena atencion al cliente, y me costo toldo 10x20 electrico 1290$ no es barato... salio muy caro ahora me piden pór las piezas faltantes 890$ .....”

“I have found ALEKO a very responsive company to their customers' needs with a solid product and good service follow-up.”

“The Item i have order 1xMotor and Gear box assembly for sliding Gate Opener AC1500/AR1550, I have order the wrong one, the gear on my AR1550/AR2450 will not fix on the AC1500/AR1550. My gear has 16 teeth with not slot key. The motor AC1500/AR1550 on the shaft where the gear goes shaft have a slot for a key to hold the gear in place. My motor doesn't have that type of shaft. So, it doesn't fix. So requested a return and a refund. unless you have the motor AR1550/AR2450 I 'm willing to exchange and pay the difference Thank You”

“Great service from Viktor. He got to the root of our problem and provided a solution. Perhaps we could have solved our problem if the trouble shooting suggestions had been included with the initial installation instructions. Kudos to Viktor for caring enough to source those out. After much frustration and money spent, our awning now works great.”

“Great customer service. Fast and clear instructions. Replaced parts quickly and at no cost. Really happy about the service!!!”

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ALEKO is rated 3.9 based on 3,491 reviews