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ALEKO Reviews

3.9 Rating 3,243 Reviews

77 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,243 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 1st December 2022

ALEKO 5 star review on 26th October 2022

ALEKO 5 star review on 13th October 2022

ALEKO 5 star review on 13th October 2022

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

46

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

ALEKO 5 star review on 11th October 2022

Helpful Report

“I was told by one of your agents that the roller purchased would fit 20x10 frame? Wrong! I explained I had 20x10 frame! On line ii does not say which roller will work! Disappointed! To much trouble to return!!! Still looking for correct roller!”

“customer service is amazing, pleasant to work with and I received my parts within days.”

“Excellent service. V happy”

“I was told that the new one would fit exactly like the old one, far from it. The mother board came with the attachment points broken off. The instructions are terrible. I can’t get the remote to activate the motor. Very dissatisfied.”

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“I rarely write reviews unless something is very outstanding. This is my third time writing a review so far. Viktor is a tech support with Aleko.com. He assisted me in getting a solar-operated entry gate automatic opener. He is knowledgeable and ensures I get what I need, not oversell. He is very patient to answer my questions. I feel very comfortable getting the Automatic Gate Opener from Aleko with assistance from Victor.”

“Viktor was awesome! I called into the technical support department with very little information and only a picture and Viktor was such a huge help! His product knowledge and expertise helped me to troubleshoot my problem in no time! From his customer service to his pleasant tone I would give 10 stars if I could. This was the easiest customer service experience I definitely will recommend this product to others!”

“Very patient and understanding, and very professional. Thanks Viktor. You are the best!!”

“ALEKO has great customer service, I had gotten a 6 person tub, it is very spacious, and very easy to set up! We had some issues with our heater however talking with customer service (Rudy S) through email they helped resolve the issue very fast and were very pleasing to speak with. Delivery was fairly fast as well! Overall great company”

“I was having a problem with getting my remotes to pair with the circuit board to open our gate. Contacted Aleko and spoke with viktor, after corresponding with a few emails he figured it out that it must be my control panel. Got a new one and it's working perfectly.. Thank you again Viktor!!!”

“Viktor in technical support was awesome. Give this guy a promotion. Excellent communication, great service.”

“Great customer service. Don't get impatient if it takes a couple days for a response. They will respond and are very accommodating. They honored the warranty and replaced the necessary parts. Will definitely continue doing business with them.”

“Viktor at customer service was a great help. My kennel came damaged during shipment. I called them right away. They asked me to email pictures of my problems as I did the same day I received it. By the next day we had resolved the problem with terrific fast customer service. I currently own 6 - 5x5x4 8panel kennels due to the awesome price of these. They can be all connected together in any pattern. There are no holes in my backyard and can be removed easily when not in use. I am a woman in my 50s and had put them together on my own from start to finish. The height is perfect as my dog cannot get over the top. They are very well-made and I would buy again in the future. Thank you Aleko for a quality made product. Mary New York”

“Baught a four person inflatable hot tub 10 months ago and the water pump stopped working. Contacted customer service and they told me there are no parts to fix the problem and they would give me a discount on buying another one. I have not even paid this one off yet and it broke. I followed all the rules on maintaining it and it still broke. I would never purchase from this company. Poor quality parts.”

“Amazing customer service better than most companies”

“Viktor was very responsive and extremely helpful and professional. I will continue ordering items as needed from this company!”

“We purchased the AR900 a year ago but due to weather were not able to install until the summer. Initially the opener worked. I worked with customer service and troubleshot the issues. Rudy S was very helpful and thorough, we replaced the circuit board, tested the limit switches, and ensured proper power. Since we could not get the motor operational, we worked with Rudy to replace the AR900. Customer service with Aleko has been exceptional, we couldn’t be happier. Thank you, Rudy, for all of your help!”

“Victor answered all my questions in a timely manner with very detailed responses that were helpful. He in the reason I will return to ALEKO again. Thanks!!”

“I was having an issue with my gate opener and after discussing the problem with Aleko customer service rep Viktor, they sent out a replacement circuit board. Unfortunately, the gate still did not operate after replacing the board, so customer service reps discussed it and decided to send new limit controls. I replaced them and it still did not operate, I was very frustrated but Viktor and the support group kept responding and I was able to rewire one of the limit switches and the gate works great again. Thanks to Viktor and crew!”

“Customer service is bar none excellent. My motorized awning is over a year old and they STILL respond right away. Their prices are the best and their representatives are knowledgeable and so willing to help. Friendly people. Great product. excellent customer support. What else could there be?”

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ALEKO is rated 3.9 based on 3,243 reviews