ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,334 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

“The only place where improvement could be made are written instructions. With assistance from you tube videos the installation was improved.”

Helpful Report

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“I am an avid do it yourself or and have installed electrical retractable awning before. Although they instructions were a little less than complete, the customer service was outstanding. Unlike many of Amazon’s vendors, Aleko, always responded to any questions I had with a very knowledgeable Customer Service person. Furthermore, the quality of the product is excellent. I would highly recommend any of their products based on the awning I purchased.”

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“The part came in ok time but doesn't fix the problem. We need the heater thermometer”

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“Great company, always prompt and shipping fast and well packaged.. They also sell a pretty good products at a very reasonable price...”

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“ALEKO staff were very helpful in getting the awning installed. We had two men working at it for three days because they had to add a board for it to be fastened to since we had only 3" on the top of the windows. It is finally installed and looks great in the light blue we chose. I gave it a 4 star instead of 5 because of the long difficult installation.”

Helpful Report

“All went well”

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“The ease of installation impressed us. After installation, our patio temperature dropped 15 degrees. In the southwest desert, every degree is appreciated. We will recommend this product to other veterans. ”

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“My wife is extremely happy that she no longer has to get out in the rain or cold to open and close the gate.”

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“We have had the BEST experience working with ALEKO. Tyler made this experience so successful. Tyler has been the absolute best help. He is the kind of person anyone would want to work for them. He was knowledgeable, patient, and extremely helpful.”

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“The quality of the build and the performance is really good. I was pretty surprised and impressed with the way it all came together and the quality fit.”

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“I have had my Aleko swing gate openers for 6 years now. They have worked flawlessly!! I have adjusting tension wires on the gates to ensure lining up of the gates during humidity changes, this insures gate lock leveling. I am a true fan of Aleko. Our gate gets daily use due to a large family, it’s a great investment. By the way, I installed it myself.🙌”

Helpful Report

“We loved our hot tub for the first month, then it stopped working. Instead of replacing the hot tub, the company sent us the most important part and expected us to fix it ourselves. We are an older couple, and one of us has myotonic dystrophy, so this was stressful and completely unreasonable. We bought the hot tub to help with pain, not to repair it. Very disappointed.”

Helpful Report

Hi there, We’re truly sorry to hear about the repeated issues with your hot tub and the added stress this has caused. This is certainly not the experience we want for our customers, especially when you’re relying on it for pain relief. Please contact our support team so we can review your case and arrange a proper solution, whether that’s a replacement part, a service option, or further assistance tailored to your situation. We’d like to make this right as quickly and smoothly as possible. Thank you for bringing this to our attention, and we hope to restore your confidence in our products. Warm regards, Team ALEKO

“Some cutomer service reps sounded asleep,some not knowledgable a few helpful Gates working as expected.”

Helpful Report

“Very happy with the awning. Good quality.”

ALEKO 5 star review on 19th November 2025

Helpful Report

Hi there, Thank you for your kind words! We’re thrilled you’re happy with the awning and that you’re pleased with the quality. If you need anything else, we’re here to help. Warm regards, Team ALEKO

“Tyler was the best customer service agent i ever had the privilege of working with thanks again Tyler”

Helpful Report

Hi there, Thank you for your kind words about Tyler—we’re thrilled to hear he provided top-notch service. We’ll be sure to pass along your appreciation. If you need anything else, we’re here to help. Warm regards, Team ALEKO

“We got two of these with our Aleko Gate installation over 5 hrs ago. We’ve bought two more only because One was lost and it was deemed prudent to keep one around as a spare.”

Helpful Report

Hi there, Thank you for sharing your great experience! We’re thrilled to hear you’re happy with the ALEKO gate openers and that you’ve chosen to keep spares on hand. If you need any further assistance, we’re here to help. Warm regards, Team ALEKO

“Customer service was great both times I had questions. Technical support got back to me with help right away which was much appreciated. Tyler went above and beyond to answer my questions. 5 stars!”

Helpful Report

Hi Laurie, Thank you for your outstanding review! We're so glad to hear that our customer service and technical support were able to assist you promptly. It's wonderful to know that Tyler went above and beyond to address your questions. Your satisfaction is our top priority, and we appreciate your recognition of our team! Warm regards, Team ALEKO

“I've had a couple interactions with Tyler P and he was so friendly and helpful. Solved my issues very quickly even when I had a very vague question. I'm also very pleased that Aleko has made some new YouTube videos that are quite helpful for installing the opener and solar system. I may have missed the weather window for getting my gate installed before winter but at least you all have been so helpful in my understanding of the process.”

Helpful Report

Hi there, Thank you for your kind words! We’re delighted to hear that Tyler was able to assist you so effectively. We're also glad you found our new YouTube videos helpful for the installation process. Don’t hesitate to reach out if you need any further support or have more questions down the line. Warm regards, Team ALEKO

“I have had a terrific experience with this company...all the way around. They absolutely stand behind their product (automatic gate openers) and their customer support service is what all customer service support should aspire to provide. They have assisted me with programming and when a part failed, immediately and without hassles sent me a new part. Special shout-out to a rep named Tyler. He is not only extremely knowledgeable but very helpful in helping to get set up, running and troubleshooting. Excellent experience from this very satisfied customer.”

Helpful Report

Hi Daniel, Thank you for your wonderful review! We’re thrilled to hear that you had a terrific experience with our customer support team. It’s fantastic to know that Tyler made such a positive impact during your interaction. We appreciate your recognition of our commitment to quality and service. If you need any further assistance, we're always here to help! Warm regards, Team ALEKO

ALEKO is rated 3.9 based on 3,334 reviews