ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,329 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

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Helpful Report

“All went well”

Helpful Report

“The ease of installation impressed us. After installation, our patio temperature dropped 15 degrees. In the southwest desert, every degree is appreciated. We will recommend this product to other veterans. ”

Helpful Report

“My wife is extremely happy that she no longer has to get out in the rain or cold to open and close the gate.”

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“We have had the BEST experience working with ALEKO. Tyler made this experience so successful. Tyler has been the absolute best help. He is the kind of person anyone would want to work for them. He was knowledgeable, patient, and extremely helpful.”

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“The quality of the build and the performance is really good. I was pretty surprised and impressed with the way it all came together and the quality fit.”

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“I have had my Aleko swing gate openers for 6 years now. They have worked flawlessly!! I have adjusting tension wires on the gates to ensure lining up of the gates during humidity changes, this insures gate lock leveling. I am a true fan of Aleko. Our gate gets daily use due to a large family, it’s a great investment. By the way, I installed it myself.🙌”

Helpful Report

“We loved our hot tub for the first month, then it stopped working. Instead of replacing the hot tub, the company sent us the most important part and expected us to fix it ourselves. We are an older couple, and one of us has myotonic dystrophy, so this was stressful and completely unreasonable. We bought the hot tub to help with pain, not to repair it. Very disappointed.”

Helpful Report

Hi there, We’re truly sorry to hear about the repeated issues with your hot tub and the added stress this has caused. This is certainly not the experience we want for our customers, especially when you’re relying on it for pain relief. Please contact our support team so we can review your case and arrange a proper solution, whether that’s a replacement part, a service option, or further assistance tailored to your situation. We’d like to make this right as quickly and smoothly as possible. Thank you for bringing this to our attention, and we hope to restore your confidence in our products. Warm regards, Team ALEKO

“Some cutomer service reps sounded asleep,some not knowledgable a few helpful Gates working as expected.”

Helpful Report

“Very happy with the awning. Good quality.”

ALEKO 5 star review on 19th November 2025

Helpful Report

Hi there, Thank you for your kind words! We’re thrilled you’re happy with the awning and that you’re pleased with the quality. If you need anything else, we’re here to help. Warm regards, Team ALEKO

“Tyler was the best customer service agent i ever had the privilege of working with thanks again Tyler”

Helpful Report

Hi there, Thank you for your kind words about Tyler—we’re thrilled to hear he provided top-notch service. We’ll be sure to pass along your appreciation. If you need anything else, we’re here to help. Warm regards, Team ALEKO

“We got two of these with our Aleko Gate installation over 5 hrs ago. We’ve bought two more only because One was lost and it was deemed prudent to keep one around as a spare.”

Helpful Report

Hi there, Thank you for sharing your great experience! We’re thrilled to hear you’re happy with the ALEKO gate openers and that you’ve chosen to keep spares on hand. If you need any further assistance, we’re here to help. Warm regards, Team ALEKO

“Customer service was great both times I had questions. Technical support got back to me with help right away which was much appreciated. Tyler went above and beyond to answer my questions. 5 stars!”

Helpful Report

Hi Laurie, Thank you for your outstanding review! We're so glad to hear that our customer service and technical support were able to assist you promptly. It's wonderful to know that Tyler went above and beyond to address your questions. Your satisfaction is our top priority, and we appreciate your recognition of our team! Warm regards, Team ALEKO

“I've had a couple interactions with Tyler P and he was so friendly and helpful. Solved my issues very quickly even when I had a very vague question. I'm also very pleased that Aleko has made some new YouTube videos that are quite helpful for installing the opener and solar system. I may have missed the weather window for getting my gate installed before winter but at least you all have been so helpful in my understanding of the process.”

Helpful Report

Hi there, Thank you for your kind words! We’re delighted to hear that Tyler was able to assist you so effectively. We're also glad you found our new YouTube videos helpful for the installation process. Don’t hesitate to reach out if you need any further support or have more questions down the line. Warm regards, Team ALEKO

“I have had a terrific experience with this company...all the way around. They absolutely stand behind their product (automatic gate openers) and their customer support service is what all customer service support should aspire to provide. They have assisted me with programming and when a part failed, immediately and without hassles sent me a new part. Special shout-out to a rep named Tyler. He is not only extremely knowledgeable but very helpful in helping to get set up, running and troubleshooting. Excellent experience from this very satisfied customer.”

Helpful Report

Hi Daniel, Thank you for your wonderful review! We’re thrilled to hear that you had a terrific experience with our customer support team. It’s fantastic to know that Tyler made such a positive impact during your interaction. We appreciate your recognition of our commitment to quality and service. If you need any further assistance, we're always here to help! Warm regards, Team ALEKO

“Good products and affordable prices.”

ALEKO 5 star review on 29th October 2025

Helpful Report

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you find our products good and our prices affordable. We strive to offer great value to our customers, and it's wonderful to know we're hitting the mark. If you have any questions or need assistance, we’re here to help! Warm regards, Team ALEKO

“Absolutely everything went wrong from bad parts (bent scratched) to not being able to adjust properly. Even the remote did not work properly. I ordered the remote and paid for separately! The replacement parts sent to me were the wrong color or just entirely wrong Customer service very little help Purchased in May here it is October and finally put the rest together. Now after using awning 3 times or more within an hour,it has to sit for 20 minutes for motor to reboot. The unit itself is now rusting Wish I never would have purchased Pictures are available if needed Sunsetter Awnings more expensive, should went that route.”

Helpful Report

Hi Shirl/Randy, We're genuinely sorry to hear about the challenges you've faced with your awning. It sounds like there have been multiple issues that understandably led to your frustration. We want to ensure that our customers have a positive experience, and it seems we fell short in this instance. We've contacted you a couple of days ago, please feel free to reach back out directly to remedy the problem at hand. Thank you for sharing your experience, and we hope to improve your situation. Warm regards, Team ALEKO

“I have not done it yet because we've got rain every day for the last 2 weeks”

Helpful Report

Hi Mike, Thanks for your review! We completely understand how those rainy days can put a damper on your plans. We hope the weather clears up soon so you can get started and enjoy your purchase. If you need any assistance when you do, don’t hesitate to reach out! Warm regards, Team ALEKO

“This is the worst Company I have ever done business with. I bought a motorized awning from them through Amazon. They shipped me a fabric cover with no frame. I have been back and forth through Amazon. The bottom line is that they don’t care. They charge hundreds of dollars and will not even send what you paid for. DONT GET SCAMMED! THIS IS AN AWFUL COMPANY AND THEY ARE DIFFICULT TO DEAL WITH.”

Helpful Report

Hi there, We're truly sorry to hear about your experience with your order. This is not the level of service we aim to provide. The frame and fabric ship separately, so it's possible you received the fabric before you received the frame and it's still in transit. Please reach out to us directly so we can work towards a resolution for you. Thank you for your feedback. Warm regards, Team ALEKO

“Quick delivery easy install still haven't run stove yet but looking good thanks”

Helpful Report

Hi there! Thank you for your review, Maurice! We're glad to hear that your delivery was quick and the installation was easy. We hope you enjoy using your stove once you get the chance! If you have any questions or need assistance, feel free to reach out. Best wishes, Team ALEKO

ALEKO is rated 3.9 based on 3,329 reviews