ALEKO Products Reviews

3.95 Rating 2,540 Reviews
72 %
of reviewers recommend ALEKO Products
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 60%
accurate and undamaged orders
Greater than 75%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Over a week
customer service
2.37 out of 5
Returns & Refunds
returns process
Could Be Better
Read ALEKO Products Reviews

About ALEKO Products:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

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Helpful Report
Ordered two carport vinyl covers in October, since then have received 3 tracking numbers item shipped , 4 back order notifications and today have been told items again have not shipped and won't ship now until mid-March (from overseas to them ?) due to Chinese New Year???? Credit card was charged day of order, no one should have to wait 5 1/2 months for a order to arrive. Robert Rupp
Helpful Report
Customer service Rep Jamila was rude, evasive and a terrible personality. Their tracking communication is terrible. Poorly run I think.
Helpful Report
Thank you for your review.
Im sorry you have experienced stuff unprofessionalism. We will work on this problem.
If you need any other assistance, please contact us via email sales@alekoproducts.com or give us a call at 253 246-8222 and we will gladly help you with anything you need.
Thank you
ALEKO
I've had my gate for a couple of years and I just love it.
1 Helpful Report
Thank you for your review.
I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us!

ALEKO
Aleko is the worst company that I have ever dealt with. They only shipped one of the three items that I ordered, and when I called to notify them of the mistake they apologized and said that they'd ship the missing items. In about 30 minutes I receive an email from Aleko which is a thread of an internal conversation between their employees. They have decided that "I need to fill out a form & take photos of what's missing"!! They want me to sign it stating that I am honest and not stealing!! Then they want to file a missing package claim with FedEx to get them to pay for losing a package that was never sent!! I called & emailed back to get this all straightened out. They sent a notice saying that they shipped and include a FedEx tracking number. I check the tracking number for a few days & it shows that they never received the package! So, I contact Aleko again to complain & to cancel another order for a product that is on backorder. They just sent a generic BS reply again!! I'm contacting my CC company & posting this review EVERYWHERE> STAY AWAY FROM ALEKO
Helpful Report
Thank you for your review.
Im sorry you have experienced some service difficulties. I know there is thousands of times when shipping companies lose our packages, however we make mistakes too. We apologize for them and trying to do as much as possible to resolve the problem. If yours hasnt been resolved still - just give us a call at 2532468222.
Is there anything we can do to change your experience to more positive?
ALEKO
They post what they want to. Run from this company
Helpful Report
Thank you for your review
Im sorry, you have experienced product or service issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Is there anything else I can do for you?
ALEKO
BEWARE....Terrible company and even worst products.Customer service....wait...they have NO customer service,or at least anyone that will resolve your problem.I purchased 3 items for my Sauna (Clock,Thermometer,Bucket-Ladle)...2 were useless out of the box,and the other broke a week later.$100 down the drain and a learning experience...DONT DO IT AGAIN.>!!
Helpful Report
Thank you for your review
Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Is there anything else I can do for you?
ALEKO
ok, now my last review was not good and Aleko responded...only when I asked for a refund, not wanting their product, they ignore me again. It still shows "processing" I want me refund as I have been asking for two months now. SO Aleko's business strategy is take (steal) peoples money then ignore them as a course of business. DO NOT TRUSt OR BUY FROM THESE PEOPLE Robert Jones
Helpful Report
Thank you for your review.

I have checked your awning order and looks like it was cancelled. We are working on refunding it. Please be patient.
Thank you
This has now become my worst hobby. At least once a week I contact Aleko by complaining on a pulbic website otherwise they don't respond. Now they don't even responde on this website either. I sent in my videos, emails, pics, and phone records as requested. Spent my time hunting it all down. NO RESPONSE. STILL WAITING. JUST WANT TO GET MY MONEY BACK FROM YOUR INEFFICIENT AND USELESS CUSTOMER NOT CARE!!!!!!!!!
Helpful Report
Thank you for your review.
Im sorry you have experienced some service difficulties.
Please send an email to sales@alekoproducts.com an email and we will be glad to assist you. Due to a big volume of calls and email these holiday days we have some delays on response, but we do as much as possible to have all of our customers assisted,

Thank you for understanding
ALEKO
Ordered a gate opener motor which appears to be of pretty good quality although I have yet to install. Less than one month after I ordered, I noticed the price had dropped. The actual list price, not the price after promotions but the price before any discounts. Contacted customer service to see if they would refund me the difference since I was still in the 30 day return window. They said they would not and instructed me to return the item to receive any discounts which is not only inconvenient but a waste of time and money for both myself and their company. This was only after being on hold for 30 minutes trying to get a return authorization #, ultimately being directed to a customer service voicemail after repeated transfers. Then while chatting with an online representative the actual page crashed. Still need to get the authorization # before I can return the item. Super annoying, but really a bad business practice considering that it will ultimately cost Aleko additional time and money to handle this in this manner. It would behoove them to rethink this part of their business model.
Helpful Report
Thank you for your review.
Im sorry you arent happy with the price you get. Unfortunately, we never know when prices will go up pr down, its computer system working on that.
If the customer have purchased a product with the price offered at that specific time- that is what he gets. In order to have the product cost you less if price dropped -you would have to return it and then reorder it again with the new price.
Thank you for your understanding

ALEKO
I purchased a 3x5 pedestrian gate. The quality was good and the price was good. However, the drawings were mostly about the dimensions of parts and not about assembly or installation. Most of the assembly was straight forward but the self taping screws intended to hold the six pickets did not work so I drilled out the holes in the pickets. Also, the distance between the posts is critical to the install but it's hard to notice (39") in the drawings. I spent a lot of time trying to figure it out. Finally, the weakest design issue is the use of two piece posts. The gate will have movement due to the posts. If you torque the bolts holding the two post parts, you may almost get the movement to stop but it is not a good design.
2 Helpful Report
Thank you for your review.
I am so glad you are happy with your order ! ALEKO is working on instructions to have them better .We are doing as much as possible to have our customers satisfied . Thank you for doing business with us!

ALEKO
Customer service is just terrible-I would have been fired if I gave service like this. I could not reach anyone to ask about returning an order. My emails were finally acknowledged and what could have been accomplished in one email instruction from them, took many. The company address is Kent WA. But I wonder! The frustration is not worth anything, you think you might need from this company!
Helpful Report
Thank you for your review.
Im sorry you have experienced some service difficulties. Is there anything we can do to change your experience to more positive?
ALEKO
I order an awning from Aleko. I was told it was currently un- available but I said I would wait. That was Sept 25,2019. I have not heard a word as to progress on this and Emails on the order to Aleko have gone un-answered and phone messages ignored. I want my money back and they keep ignoring me. I want the product but their entire LACK of customer care with me has changed that. I would only recommend this company to an enemy I wanted to cause trouble for. they are horrible Robert Jones
Helpful Report
Thank you for your review.
Im sorry you are unhappy with service from ALEKO.
Im here to make it right!
I see an awning ordered is back in stock and we just need your confirmation on sending it to you. Please send an email to sales@alekoproducts.com or call (253)246-8222 and let us know if you still want it. Otherwise, we will cancel your order and will issue a refund.
Thank you for understanding

ALEKO
Still waiting. Ridiculous.
Helpful Report
Thank you for your review.
We would love to hear back from you when your product arrives. Please let us know how it works.Thank you

ALEKO
It's been over a week. I've been waiting for you to review my emails.This is going on months and months Me emailingAnd just wait and wait…This is absolute customer - non service
1 Helpful Report
Thank you for your review
Im sorry, you have experienced service difficulties. Please call our customer service team at (253)246-8222 or send an email once again to sales@alekoproducts.com and we will be glad to help you. Please be aware that holiday overflow w/ orders and email causes delays in replying emails. However, we are doing everything possible to speed this up. Is there anything else I can do for you?


ALEKO
I have tried 3 times to get a response to question of which gate opener is best for my purpose. Using the email contact request form I have had zero response. I guess I will have to purchase somewhere that I can get support.
Helpful Report
Thank you for your review.

Im sorry this has happened to you.
Please try giving our tech support team a call, Im sure it is the fastest way to get you answered. Their phone number id 253 246-8222 ext 3. I really hope this will be resolved fast for you.

Thank you for your patience
ALEKO
Im sure the products are nice - however the after sales customer service are uninformed and supervisor hung up on me - this is not at all to be expected of a merchant/customer relationship - and EVAN has never returned my call - only static emails - use caution S Rich ( Myrtle Beach, SC)
Helpful Report
Thank you for your review,

Im sorry our customer service team didn't do good job for you!
I will make sure Evan knows about your inquiry and he will return your call ASAP.
Thank you for your patience

ALEKO
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Thank you for your review
This is becoming more and more ridiculous.I have told you at nausea as I have for tech people and sales people that I've contacted and contacted video and photo etc. etc. etc.… I have already contacted aaliaya And have no satisfaction. I sent her videos, Photos, I've connected and reconnected, I want to stop this and stop this nonsense. Read my emails
Helpful Report
Thank you for your review.

We will go over your emails and will do the best we can to have you satisfied.
Im really sorry for these hard times with your product.

I hope it will finally get resolved in your favor.

Thank you for your patience
Obviously my complaint was not even read.I have called that number you supplied, I have emailedThat address you supplied.I am done it dozens of times.As I wrote this is been going on for monthsI've connected and reconnectVariousPlugs. I have video tape, I have sent photos, I've been on the phone for hours and hours and hours.And by not being clear? I don't want to speak to anyone anymore I want you to take your product backAnd return my money simple as that.
Helpful Report
Thank you for your review.

Im really sorry to hear that! I understand how frustrating it can be with defective parts/products.
I can also recommend you to contact out technical support lead Aaliaya. Her email is aaliaya.cooper@alekoproducts.com . I hope she will be the one who can resolve this issue.

Thank you
ALEKO
ALEKO Products is rated 3.95 based on 2,540 reviews