ALEKO Reviews

3.9 Rating 3,370 Reviews
69 %
of reviewers recommend ALEKO
3.9
Based on 3,370 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read ALEKO Reviews

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.
ALEKO 5 star review on 11th October 2022 ALEKO 5 star review on 11th October 2022 ALEKO 5 star review on 11th October 2022 ALEKO 5 star review on 11th October 2022
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Purchased a gate and it came damaged. I sent emails with pictures of the damage immediately Customer service only contacted me days later after I posted a negative review then asked me to revise it after we talked. I didn’t because I wanted to see the gate before I exited it. It took two weeks to get a replacement and they shipped the wrong gate. I can only assume it’ll be two more weeks before the replacement for the replacement arrives. One star will stay.
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The older 1400 chain is not #41. It's actually better #40. It looks like you have downsized now. I bought the wrong replacement based on the present. Lost in translation. Put this in your reviews.
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I am picking one star as there is no option for zero stars. Slow to respond to queries, even after multiple email prompts. Do not address the questions raised in the emails, need to be reminded what the issue is. Not able to complete order online as they first stated. Slow turn around time once order placed. The replacement part they recommended to fix the problem did not fix the problem. No response back when I communicated this to them. I am looking at other suppliers.
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The fence itself was fine . Perfect for temporary, or living on rocky surface as I do. Much easier to install than tradional fencing. I have purchased 5 boxes of the 5x5 kennels. but it has now been 9 days since I have sent an email to customer service requesting additional hardware not included in the SEALED AND INTACT bags for the products.. I am missing close to 16+- complete nut and bolt sets and 9 +- nuts.( I don't remember the exact amount as stated in the email to them at the timeof this review).. I've had no response, and no package in the mail. These sets can run fairly expensive being so many. The costs of the fence was to INCLUDE hardware. Having to buy that MAJOR part, may become costly. I was planning on expanding the kennels, but customer service means alot to me. So that may no longer be an option.
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Part was on backorder and order cancellation was no problem.
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What's not to be a 5? Great products, pricing, excellent customer service!
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The circuit board does not work and Aleko staff have not been able to offer support and answers over the phone. As far as I can tell they do not understand the product themselves.
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Got them hot tub stopped heating did return .nowAleko has not started refund
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Very upset, my parts came with NO INSTRUCTIONS!!!! How did you guys expect someone to put the damn arms on and the rest of the parts on!! They are having problems with one gate not opening and closing at the same time!! You can contact them!! 1-951-599-3601 . Please do. The gate needs trouble shooting Which they have done!! NOT HAPPY YET. TEKA DAVIS
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Well I made my order 12/03/22. My order included 13 feet of gear rack but my gate is 16ft, so I went ahead and order me 2 extra pieces 3 ft each. A week later I got my order but it came with out the gear racks not even the 2 extra ones that I ordered. I sent an email to aleko couple hours later thay imail me back telling me that they were going to send them the fallowing Monday I was like okey good, a week passed and nothing so this time I called them to let them know that I didn’t receive nothing so they told they didn’t send it because the plastic ones were out of stock so I dicided to switch to still in order to get them in two days, and I did but only 2 racks out of 6 😕 so I called again and they apologized she said she was going to make my order again but it’s been another week and nothing yet so I’m going to call them again Monday hopefully this time is almost a month already that’s why I rate it one star I’ll update my review when I get it if I get it
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ALEKO PRODUCTS AND STEEL ARE MADE IN CHINA !!! I'M A UNION WORKER AND PURCHASE A CARPORT AND THE ROOF BEAMS SPLIT !!! ALEKO WOULD NOT SEND ME NEW ROOF BEAMS !!! WHAT ME TOO SEND PICTURES !!!!
Helpful Report
Hello Bruce. I'd love to see if there is something that we can do for you here. Would you kindly email us at @hello@aleko.com with your order number, photos, and a brief explanation of what happened here that way my team may assist you further.
March 2021 my “four person” inflatable hot tub was purchased as a gift, it was not unpacked and set up for use until this summer, 2022. This month I have discovered several air leaks in the tub and have attempted to patch them, unsuccessfully. I got in contact with Sabina from support who provided the only troubleshooting answers she had, unfortunately all unhelpful, and informed me that due to the lapse of warranty there was nothing more Aleko could do for me. I am beyond disappointed. I thought with careful, diligent maintenance and attention I could get at least a couple good years of use out of a temporary hot tub while saving up to buy a more permanent option. Instead I was only able to use the tub for a few months, and now I am still paying installments for a product I will be discarding. The pictures show deflation less than an hour after completely filling with air.
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Missing hardware and bracket broke after first use.
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Hello Zach, These awning arms do not come with any hardware. I'm sorry to hear that these broke on you, I would be happy to have a free replacement sent out. Kindly provide photos of the broken arms to our customer service email, hello@aleko.com
The circuit board was easy to install and it worked instantly.
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Hello Marcellus, Thank you for your review. We are so happy to hear this was easy to install and how quickly it worked. Please consider Aleko for future purchases. Thank you.
Horrible quality, do not purchase an outdoor sauna. It is not for the outdoors. I bought the Canadian Hemlock Wet Dry Outdoor Sauna with Asphalt roof - 5 Person. After less than 1 year, it is completely falling apart from the wood to the finish. This is the worst quality sauna I've ever seen. The whole unit is so cheap and flimsy, if the wind blows the door can fall off. To pay thousands of dollars for this crappy product plus building and installation costs, I expected alot more. Call a local sauna company and have one custom built, at least you will have ongoing support and maintenance, unlike with Aleko. I can't explain how bad the quality is after a few months, what a shame.
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Hello Kay, I terribly apologize for the condition of your sauna. This truly does not reflect the quality of product that ALEKO produces. I would love to have helped you sooner but we have received no correspondence from you prior regarding your sauna and its condition. Please email me at isaiah.potter@aleko.com so we can talk about your options going forward. Thank you, ALEKO Team
I attached this to a chain link fence to give more privacy. Works great!
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Love our gate
ALEKO 5 star review on 1st December 2022
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Hello Duane, Thank you for your review. The gate looks gorgeous on your property! Please contact us if you have any questions or would like to add one of our gate openers to your lovely gate! Thank you!
AR950 opener. Great product. Outstanding customer and technical service. They stand behind their product 100%. Thank you Maria
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I just purchased a 2-person Sauna from Aleko and couldn't be happier with the level of service and support I received from both sales and warranty. Everyone answered my messages either by phone and email and responded very quickly to my inquiries. We're enjoying our sauna and would definately purchase additional products from them in the future. Nice Job Aleko!!
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ALEKO is rated 3.9 based on 3,370 reviews