ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,403 Reviews

69 %

of reviewers recommend ALEKO

3.9

Based on 3,403 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Chris Templeton

Todd Rychlik

DOUGLAS GROSVENOR

178

Anonymous

Anonymous // 01/01/2019

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“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

“did not receive complete assembly, had to wait for product while they investigate with the shipping company for their mistake, making this my problem”

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“Immediately noticed I made a mistake on my order 210093. They sent an email that they were going to wait to ship so the right item would be delivered. Unfortunately they just went ahead and sent it. Now they said you should reject the delivery. Well I wasn’t home to reject it. Now I have to mail it back at my own cost. It’s been a pain. I got item I needed on Amazon.”

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“Samantha with customer service is great! Quick responses everytime with all of my questions. Aleko products are very good also.”

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“I work with Home Depot - Alex O. has provided excellent customer service to me and my clients since day one. I recently needed assistance with expediting an order for arrival by 6/2, and Alex definitely ensured we got it done! Prior to me needing a replacement, Rudy, with tech support, had several calls to with my client and co-worker to help them with the installation. All-in-all, I'm very satisfied and will continue to source their products for my clients.”

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“Phone Based Customer Service is Excellent! I would like to specifically Name Nadia and Maria. No issues at all. I think FEDEX shipping service lets the shipping time down, the order took a little longer than 7 days, BUT all my FEDEX orders have been delayed lately.”

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“so far I'm pleased with company and products. no problems. I am wanting a wireless wind sensor for my awning and so far it is on endless backorder.”

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“First hot tub failed in less than ten days. They sent another one and the heater failed within days. The sent a new heater and am unable to install it.because the video showed the wrong hot tub Customer service said they would contact the manufacturer. A month later and no answer from anyone. Must be no one can speak Chinese. Crappy service. I just want my money back.”

Helpful Report

“Once I finally was able to get a tech that could help me, Rudolf S., it was very easy to fix my gate. Rudolf was so kind and patient with walking me through the steps to fix my gate and get it back working. Incredible tech!”

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“Your communication is non existent. Hire more people”

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“Answered my question very professionally.”

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“They are very helpful in repair and parts and to install. I would recommend this awing it works as it should and is well built and the company employees are very kind and helpful. And it looks great.”

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“I ordered a Bimini top for my inflatable boat, and it had a little problem with it so I wrote the company and they sent me out a brand new one. Great service thanks for helping...”

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“Very relaxing”

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“A nice little unit for the price. Bought it for my wife for her birthday she's loving it.”

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“Satisfactory considering article had to come from florida”

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“worst customer service ever! Dont buy any products here. I bought a dual arm set for my Gates, and the motherboard did not work. I emailed, I called, I left messages, I could not get anyone on the phone and when I did they said send a picture I said well I'm sending you a picture of a motherboard----- that doesn't work that doesn't make any sense So I have so I had to go buy a whole new set after my contractor had installed the arms there was no there was no customer support I will I would have glad have gladly paid more for any other brand than have to spend 3 days not getting out of my driveway because I couldn't get anybody to call me back I eventually had to solder off the arms of my gate because they would not send me a new motherboard”

Helpful Report

“Customer service is great. Got a replacement part fullifed in one call. Thank you”