ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,315 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Write Your review

Tell us how ALEKO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ALEKO 5 star review on 13th September 2025

Duane Parkey

ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

“Hi, Hope all is well. Long story short... I can link to your site reviews.io from 5x legit local business websites (>DR30) — all FOC, no money involved. In return, you’d link to 5 different of my client sites from your end for a mutual SEO boost. Interested? I can send you the site list to choose. Cheers, Karen”

Helpful Report

“Good products and affordable prices.”

Helpful Report

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you find our products good and our prices affordable. We strive to offer great value to our customers, and it's wonderful to know we're hitting the mark. If you have any questions or need assistance, we’re here to help! Warm regards, Team ALEKO

“Absolutely everything went wrong from bad parts (bent scratched) to not being able to adjust properly. Even the remote did not work properly. I ordered the remote and paid for separately! The replacement parts sent to me were the wrong color or just entirely wrong Customer service very little help Purchased in May here it is October and finally put the rest together. Now after using awning 3 times or more within an hour,it has to sit for 20 minutes for motor to reboot. The unit itself is now rusting Wish I never would have purchased Pictures are available if needed Sunsetter Awnings more expensive, should went that route.”

Helpful Report

Hi Shirl/Randy, We're genuinely sorry to hear about the challenges you've faced with your awning. It sounds like there have been multiple issues that understandably led to your frustration. We want to ensure that our customers have a positive experience, and it seems we fell short in this instance. We've contacted you a couple of days ago, please feel free to reach back out directly to remedy the problem at hand. Thank you for sharing your experience, and we hope to improve your situation. Warm regards, Team ALEKO

“I have not done it yet because we've got rain every day for the last 2 weeks”

Helpful Report

Hi Mike, Thanks for your review! We completely understand how those rainy days can put a damper on your plans. We hope the weather clears up soon so you can get started and enjoy your purchase. If you need any assistance when you do, don’t hesitate to reach out! Warm regards, Team ALEKO

“This is the worst Company I have ever done business with. I bought a motorized awning from them through Amazon. They shipped me a fabric cover with no frame. I have been back and forth through Amazon. The bottom line is that they don’t care. They charge hundreds of dollars and will not even send what you paid for. DONT GET SCAMMED! THIS IS AN AWFUL COMPANY AND THEY ARE DIFFICULT TO DEAL WITH.”

Helpful Report

Hi there, We're truly sorry to hear about your experience with your order. This is not the level of service we aim to provide. The frame and fabric ship separately, so it's possible you received the fabric before you received the frame and it's still in transit. Please reach out to us directly so we can work towards a resolution for you. Thank you for your feedback. Warm regards, Team ALEKO

“Quick delivery easy install still haven't run stove yet but looking good thanks”

Helpful Report

Hi there! Thank you for your review, Maurice! We're glad to hear that your delivery was quick and the installation was easy. We hope you enjoy using your stove once you get the chance! If you have any questions or need assistance, feel free to reach out. Best wishes, Team ALEKO

“Heater stopped working, they replaced my hot tub. Very responsive and helpful.”

Helpful Report

Hi Rebecca, Thank you for your kind words and 5-star review! We're delighted to hear that our team was responsive and helpful in replacing your hot tub. Your satisfaction is our priority, and we’re glad we could assist you. If you need anything further, don’t hesitate to reach out! Warm wishes, Team ALEKO

“Customer support at Aleko could not have been better. Both Victor and Tyler were very informative and easy to work with. They sent me a new heater and control panel when they failed. I love their product (2-Person Aleko spa) and their easy-going professionalism.”

Helpful Report

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that Victor and Tyler were able to assist you effectively. It’s great to know that you love your 2-Person Aleko spa and that our professionalism made your experience a positive one. If you need anything else, we’re always here to help! Warm wishes, Team ALEKO

“Great service and help. Tyler is very helpful.”

Helpful Report

Hi Mike, Thank you for your amazing review! We're so glad to hear that you had a great experience and found Tyler to be helpful. Our team is always here to assist you, and your feedback motivates us to keep providing top-notch service! Best wishes, Team ALEKO

“Tyler P. is a fantastic technician and troubleshooter!! Helped get my gate squared away quick and easy. Thank you so much for your expertise and support.”

Helpful Report

Hi there, Thank you for the fantastic review! We're thrilled to hear that Tyler was able to assist you and get your gate sorted out quickly, he's one of our superstar technicians here at ALEKO. Expertise and support are what we strive for, and it’s great to know we hit the mark! If you have any more questions or need further assistance in the future, don’t hesitate to reach out. Best wishes, Team ALEKO

“Aleko has always given excellent customer service. Their gates are high quality and, my questions or concerns have always been answered promptly.”

Helpful Report

Hi Dan, Thank you so much for your wonderful feedback! We're delighted to hear that you’ve had excellent experiences with our customer service and that our gates have met your expectations for quality. Your satisfaction is our top priority, and we’re always here to assist with any questions or concerns you may have. Warmest regards, Team ALEKO

“My inflatable hot tub heater stopped working, I reached out and they sent me a new control panel. That did not fix the problem. They sent me a new hot tub. Very responsive to messages. Very pleased with customer service. Happy customer 😊”

Helpful Report

Hi there, Thank you for your wonderful review! We're so glad to hear that our customer service was responsive and that we could help you get back to enjoying your hot tub. Your satisfaction means a lot to us! If you have any further questions or need support in the future, please don't hesitate to reach out. Warm regards, Team ALEKO

“The dual gate has required tons of service and parts. I have replaced the mother board, the exit wand has never worked, and when I recently ordered a replacement motor, they sent me the motor for the LEFT and I needed the RIGHT. They never asked me and now it is taking too long to get the correct part! After 30 minutes with the support person, nothing happened! When I called them back to correct it, the sales guy could not help or transfer and hung up! The wait times for "customer support" requires a call back and days of delays.”

Helpful Report

Hi there, We're really sorry to hear about the difficulties you've faced with your dual gate system. It sounds incredibly frustrating to deal with service delays and incorrect parts. This isn't the standard we strive for, and we appreciate you bringing it to our attention. We want to resolve this for you, so please reach out to our customer support team directly, and we will do our very best to assist you. Thank you for your patience and understanding. Warm regards, Team ALEKO

“Tyler is very professional. I am very pleased.”

Helpful Report

Hi there, Thank you for your wonderful review! We're delighted to hear that you found Tyler to be professional and that you're pleased with your experience. Customer satisfaction is our top priority, and it's great to know we’re meeting your expectations. If you need anything else, just let us know! Warm regards, Team ALEKO

“Bought an inflatable spa. Worked great in the beginning. Now For over a month and a half it’s been losing air to the point where I’m having to air it up every day. The temperature hasn’t made it over 96 in over a month and a half also. I work all day thinking about coming home and getting in it and then I get home and it’s cold. Since it’s been past a month, they will not return it. I’ve asked about #Warranty and I have not heard anything back. Technically, it is still under warranty. Warranty 180 days/ six months. I got a response from asking to return (a big No) Got response within a few hours now I’ve emailed back about warranty coverage and it’s been two days no reply. just disappointing. Truly loved it for the first few months. However, over 500 bucks. For a whole 2/3 months of enjoyment is not what I was expecting. I was under the impression that this would last me at least a couple of years with great maintenance.”

Helpful Report

Hi Wendy, We’re truly sorry to hear about the issues you’ve been experiencing with your inflatable spa. It’s understandable to feel disappointed, especially when you were looking forward to enjoying it after a long day. We want to ensure our customers have a great experience, and it seems we haven’t met that standard for you. Regarding your warranty inquiries, we contacted you about 20 minutes after you had initially sent in your inquiry. Is it possible that the response got lost in your inbox? We'll be following up privately to get this issue resolved for you now and we hope to make things right for you. Warm regards, Team ALEKO

“The directions are difficult I bent the arms and ordered replacements.Canvas should be factory installed.I also was promted to buy additional wall brackets( not needed ) and a remote controller ( not needed and didn't work )”

Helpful Report

Hi there, Thank you for sharing your feedback with us. We understand how frustrating it can be to deal with difficult assembly instructions and the complications you encountered with the canvas and additional items. Your concerns about the wall brackets and remote are also noted, and we apologize for any confusion they may have caused. We're here to help improve your experience, so please reach out to our customer support directly if you need further assistance. Thank you for your patience. Best wishes, Team ALEKO

“Had an issue but technical support helped. Thank you”

Helpful Report

Hi Veronica, Thank you for your positive feedback! We're glad to hear that our technical support was able to assist you. Your satisfaction is our top priority, and we're here to help whenever you need us! Warm regards, Team ALEKO

“I bought a sliding gate from Aleko. What was delivered was a swing gate, meaning, holes drilled for installing a swing gate. I was told I need to drill the holes for the sliding gate. There were also missing pieces in the delivery. Which they have not sent out- even though I called them When I said I didn't expect to have to drill or weld the gate- which they do not indicate on their website, I was told "You should have asked". (Yes I was mad after being told all of this was my problem) And they delivered a 4th post, which I didn't order, and they told me it is my problem, and I need to get rid of it. The documentation delivered was for a swing gate and not a sliding gate. Manager didn't call after a day, when I called >24 hours later, 2pm on a Friday I was told they have all left and no idea why the missing pieces have ot been sent out, why the manager has not been called and why I got a swing gate when I ordered a sliding gate.”

Helpful Report

Hi Philip, We're very sorry to hear about the issues you've experienced with your sliding gate order. We understand how frustrating it can be to receive incorrect items and face difficulties with your installation. This isn't the experience we want for our customers, and we appreciate you bringing this to our attention. Please contact our customer support team directly so we can assist you further and address the missing pieces. We want to make this right for you. Thank you for your feedback, and we hope to resolve this promptly for you. Warm regards, Team ALEKO

“To Tyler; I am indeed very thankful for you recognizing my needs, my issues, and stepping up to the plate to resolve them. You displayed empathy and a passion for action, qualities that will build ALEKO . Customer service is great Delivery & issue resolution is great”

Helpful Report

“My unit came with damages and missing parts! I have still not been able to have Aleko send me the missing parts! Nor have they contacted me regarding the damaged parts and any help with this unit! The directions are very vague and even my hired contractor has been having issues putting it together since the frame doesn’t fit accurately.”

Helpful Report

ALEKO is rated 3.9 based on 3,315 reviews