ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,303 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 13th September 2025

Duane Parkey

ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

184

Anonymous

Anonymous // 01/01/2019

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“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

“Tyler is very professional. I am very pleased.”

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“Bought an inflatable spa. Worked great in the beginning. Now For over a month and a half it’s been losing air to the point where I’m having to air it up every day. The temperature hasn’t made it over 96 in over a month and a half also. I work all day thinking about coming home and getting in it and then I get home and it’s cold. Since it’s been past a month, they will not return it. I’ve asked about #Warranty and I have not heard anything back. Technically, it is still under warranty. Warranty 180 days/ six months. I got a response from asking to return (a big No) Got response within a few hours now I’ve emailed back about warranty coverage and it’s been two days no reply. just disappointing. Truly loved it for the first few months. However, over 500 bucks. For a whole 2/3 months of enjoyment is not what I was expecting. I was under the impression that this would last me at least a couple of years with great maintenance.”

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“The directions are difficult I bent the arms and ordered replacements.Canvas should be factory installed.I also was promted to buy additional wall brackets( not needed ) and a remote controller ( not needed and didn't work )”

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“Had an issue but technical support helped. Thank you”

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“I bought a sliding gate from Aleko. What was delivered was a swing gate, meaning, holes drilled for installing a swing gate. I was told I need to drill the holes for the sliding gate. There were also missing pieces in the delivery. Which they have not sent out- even though I called them When I said I didn't expect to have to drill or weld the gate- which they do not indicate on their website, I was told "You should have asked". (Yes I was mad after being told all of this was my problem) And they delivered a 4th post, which I didn't order, and they told me it is my problem, and I need to get rid of it. The documentation delivered was for a swing gate and not a sliding gate. Manager didn't call after a day, when I called >24 hours later, 2pm on a Friday I was told they have all left and no idea why the missing pieces have ot been sent out, why the manager has not been called and why I got a swing gate when I ordered a sliding gate.”

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“Hi, I wanted to see if you'd be interested in a link exchange for mutual SEO benefits. I can link to your site (reviews.io) from a few of our high-authority websites. In return, you would link back to our clients’ sites, which cover niches like health, business services, real estate, consumer electronics, and more. If you're interested, let me know — I'd be happy to share more details! Thanks for your time, Karen SEO Account Manager”

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“To Tyler; I am indeed very thankful for you recognizing my needs, my issues, and stepping up to the plate to resolve them. You displayed empathy and a passion for action, qualities that will build ALEKO . Customer service is great Delivery & issue resolution is great”

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“My unit came with damages and missing parts! I have still not been able to have Aleko send me the missing parts! Nor have they contacted me regarding the damaged parts and any help with this unit! The directions are very vague and even my hired contractor has been having issues putting it together since the frame doesn’t fit accurately.”

Helpful Report

“Do not buy from them, I bought a new Toule sauna heater not working when I installed it. I asked for technical support, two months no solution, see what Viktor says: "Thank you for contacting us about your sauna heater. I'm sorry to learn there's a problem and look forward to helping to resolve this for you as quickly as possible. We will provide you with an update after conferring with our factory engineers. " And today, after two months of back and forth, pictures, questionaries, etc.: "No update, they are saying its best to reach out to the seller on Ebay. We wouldn't be able to support this item."”

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“I appreciate your customer service and follow up. We depend on our awning in the Florida sun. Thank you!”

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“Awesome company. One of the arms on my awning got bent. I called Aleko and they shipped me a new one. Once again the arm got bent due to wind. I think they are going to cover it and send me another new arm”

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“We received our awning and it looks great. We had one issue but we were able to resolve it quickly with the service call with Tyler who was exceptional. He went way beyond and indicated if we experienced any furthe difficulties to make sure I emailed or give him a call. What great service. Again Tyler, you are awesome. :)”

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“We are happy with our awning and were able to install it ourselves.”

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“Disgusting products,subpar customer service,false warranty is could go on for days but it's not worth it.dont argue with this company just sue them in Washington purchased gate in May installed in June started to rust and deteriorate in July the post,hinges and gate. Company not honoring warranty. Playing games check bbb horrible reviews i should have checked there first.wont allow pic uploads but check my Google review”

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“Tyler was very friendly and helpful. Thanks!!”

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“Technical support has been excellent Very professional”

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“Gregory was great courteous helpful and very pleasant”

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“It took four days to get a reply. Now the hot tub I wanted is not in stock. Wow !!!”

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We're very sorry but we aren't in the office during weekends, and we strive to reply to our emails within 1-2 business days. We'll be happy to discuss what we do have in stock! Please give us a call at 833-926-2323

“We are very pleased with our new Aleko awning. Shipping was fast, product as described and excellent customer service.”

Helpful Report

“Product itself is great as far as function. Some metal was bent and dented so that required us to straighten in order to slide into another pole. Not sure if we were given a return unit, but it definitely did not look brand new. Directions were difficult to see fine details and the qr video support did not match the direction booklet. Additionally, there is no information about mounting the awning to a roof and how many brackets are needed on the awning product page. The recommendations are in the instruction manual so we had to purchase additional and wait for arrival in order to meet time recommendations.”

Helpful Report

ALEKO is rated 3.9 based on 3,303 reviews