ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,298 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

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“To Tyler; I am indeed very thankful for you recognizing my needs, my issues, and stepping up to the plate to resolve them. You displayed empathy and a passion for action, qualities that will build ALEKO . Customer service is great Delivery & issue resolution is great”

Helpful Report

“My unit came with damages and missing parts! I have still not been able to have Aleko send me the missing parts! Nor have they contacted me regarding the damaged parts and any help with this unit! The directions are very vague and even my hired contractor has been having issues putting it together since the frame doesn’t fit accurately.”

Helpful Report

“Do not buy from them, I bought a new Toule sauna heater not working when I installed it. I asked for technical support, two months no solution, see what Viktor says: "Thank you for contacting us about your sauna heater. I'm sorry to learn there's a problem and look forward to helping to resolve this for you as quickly as possible. We will provide you with an update after conferring with our factory engineers. " And today, after two months of back and forth, pictures, questionaries, etc.: "No update, they are saying its best to reach out to the seller on Ebay. We wouldn't be able to support this item."”

Helpful Report

“I appreciate your customer service and follow up. We depend on our awning in the Florida sun. Thank you!”

Helpful Report

“Awesome company. One of the arms on my awning got bent. I called Aleko and they shipped me a new one. Once again the arm got bent due to wind. I think they are going to cover it and send me another new arm”

Helpful Report

“We received our awning and it looks great. We had one issue but we were able to resolve it quickly with the service call with Tyler who was exceptional. He went way beyond and indicated if we experienced any furthe difficulties to make sure I emailed or give him a call. What great service. Again Tyler, you are awesome. :)”

Helpful Report

“We are happy with our awning and were able to install it ourselves.”

Helpful Report

“Disgusting products,subpar customer service,false warranty is could go on for days but it's not worth it.dont argue with this company just sue them in Washington purchased gate in May installed in June started to rust and deteriorate in July the post,hinges and gate. Company not honoring warranty. Playing games check bbb horrible reviews i should have checked there first.wont allow pic uploads but check my Google review”

Helpful Report

“Tyler was very friendly and helpful. Thanks!!”

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“Technical support has been excellent Very professional”

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“Gregory was great courteous helpful and very pleasant”

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“It took four days to get a reply. Now the hot tub I wanted is not in stock. Wow !!!”

Helpful Report

We're very sorry but we aren't in the office during weekends, and we strive to reply to our emails within 1-2 business days. We'll be happy to discuss what we do have in stock! Please give us a call at 833-926-2323

“We are very pleased with our new Aleko awning. Shipping was fast, product as described and excellent customer service.”

Helpful Report

“Product itself is great as far as function. Some metal was bent and dented so that required us to straighten in order to slide into another pole. Not sure if we were given a return unit, but it definitely did not look brand new. Directions were difficult to see fine details and the qr video support did not match the direction booklet. Additionally, there is no information about mounting the awning to a roof and how many brackets are needed on the awning product page. The recommendations are in the instruction manual so we had to purchase additional and wait for arrival in order to meet time recommendations.”

Helpful Report

“Not happy with support or product. Had less than two years and only used a few times and motor failed. No support and won't warranty defective motor.”

Helpful Report

“Viktor is more than excellent at his job, He drives!”

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“Your awning canvases are garbage”

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“Quick delivery to Home Depot & competitive prices on a 13x10. The awning is well-made & the material is heavier than our last awning. I only wish Aleko had more videos on YouTube to assist with assembly.”

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“You can’t use an iPhone to order… the Bolt system just freezes it.”

Helpful Report

ALEKO is rated 3.9 based on 3,298 reviews