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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rudy S was very understanding and very helpful with the issues!”

“Rudy was helpful at honoring my warranty. I’m not sure why the board keeps failing. This time I rewired it with new cable.”

“Excellent Company, I can't believe anyone would send a bad review, I made a mistake ordering the wrong gate and they corrected it, the gate came in a timely manner. I didn't care for the curbside delivery, I broke 2 finials moving the gate to where I have to work on it. Other than that the gate is well built and I, 'm very pleased. I give the company an A+ and would be an A++ except for the stupid delivery company (Sala) It, 's not Aleko's fault, it is the policy I even tried to tip him but he refused to drive up my driveway which would have been much easier and wouldn,t have broke the Finials.”

“Good products and great customer service!”

“I had 3 months worth of problems with my gate. The tech guys knew me by first name. A few of the problems could not be resolved easily. But the techs had patience, and we finally got er done. Tech support is very good”

“I have found ALEKO a very responsive company to their customers' needs with a solid product and good service follow-up.”

“I purchased a 13 x 10 awning. The company could save money by improving the instructions for assembly of the unit as it is complex and the instructions are too brief and the drawings too small for an old geezer like me fully comprehend them but my licensed contractor who i hired to perform the assembly and installation is 55 also had plenty of trouble. But these problems are made acceptable by the great, competent and prompt service you get when you phone them, describe your problem and get their advice. Nadia, Semantha, and Victor are folks who can understand your problem and if you need parts will promptly ship them to you and do it with a smile (well it sounds like a smile even though i cannot see them) .”

“Viktor was very helpful and provided detailed information. Very good customer service; felt special. Thanks a million.”

“Viktor was great, answered all my questions in a professional manner.”

“Viktor in Customer Service was terrific to deal with!”

“Phone Based Customer Service is Excellent! I would like to specifically thank Rudolf S. No issues at all.”

“Phone Based Customer Service is Excellent! I would like to specifically Name Nadia and Maria. No issues at all. I think FEDEX shipping service lets the shipping time down, the order took a little longer than 7 days, BUT all my FEDEX orders have been delayed lately.”

“A nice little unit for the price. Bought it for my wife for her birthday she's loving it.”

“Satisfactory considering article had to come from florida”

“The circuit board was easy to install and it worked instantly.”

Hello Marcellus, Thank you for your review. We are so happy to hear this was easy to install and how quickly it worked. Please consider Aleko for future purchases. Thank you.

“Product and delivery was very good; however I almost reported the charge as Fraud as it showed a few days later under a weird name Marina something and had no idea what it was, had to go through purchases with several outlets to confirm the charge 😂”

“The gate looks great installed. Many complements. I only wish that there were another set of rubber rollers to give the gate more support when fully opened.”

“Great product! Shipped perfect. The two most critical assembly details were missing from the instructions or YouTube.”

“Everything was delivered as advertised, and we are very pleased with the quality and workmanship of the product.”

“Love the size of it, I'm 6'-2" and it is nice to sit in it and relax. It leaked a little the first day but after the wood swelled the leaks stopped. Get the water a little too hot so work on the right about charcoal to add to get the temp just right.”

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ALEKO is rated 3.9 based on 3,356 reviews