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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice cover, unfortunately they have poor customer service and would not exchange the one I oderrd for a smaller one unless I paid all shipping which would have been more than the cover cost. The tied are cheap and too short. Should have had velcro ties.”

“Great product. A little costy but what can you do”

“The Awning went together well, although some sections of the instructions were vague or for another type of awning. Particularly the AC Tube motor which included two adapters that were not intended for my model awning. The motor and remote control work well. Some of the factory installed parts, like the arms mounts on the support rail were not tightend, this was not addressed in the instructions and only discovered after the awning was fully assembled and mounted in place. Overall it's a reasonable good awning.”

“Sorry, it took me so long to answer. Your service is excellent! Thank you. A happy customer 😄”

“The product is fine, packaging and delivery were fine too. There are a couple issues with the instruction booklet. The drawing of component "P" on page 2 is so small it looks like it might be a dowel pin. Make the image of component "P" larger so to make it easier to identify in the bagged group of components. The factory set pitch was not the same on each arm. Had to adjust the pitch on one arm to make sure the extended awning is level. The instructions on the drawing (page 12) of the adjustment bracket are incomplete. There are two more bolts to loosen and tighten.”

“Good experience except for having to wait 2 months for damaged part.”

“Ordering and getting the gate was smooth and fast. I didn’t receive the gate latch and didn’t call within the 3 days, therefore I wasn’t refunded the cost of it. Other than that very satisfied customer.”

ALEKO 4 star review on 7th September 2022

“Pergola improved the look of my deck. It looks cozy. The instructions could be better and there were a lot of them, but the pieces were well labeled.”

“Good mdse but it doesn`t have a built in 10k rsistor so it dinntdn` work for my opener until I installed an external resistor in the circuit The sensor & xmtr are qullity units”

“The product itself seems to work well. The limits to extend and retract are easy to adjust and work great. Customer Service was easy to work with and very accommodating. Price was more than reasonable. I bought a 20’ x 10’ electric and now that it is set up I do not have any issues. The only issue I have are the instructions. I am a shade tree mechanic and am mechanically included but the instructions for me were not up to par.”

ALEKO 4 star review on 22nd June 2022

Hello Kim, Thank you for taking the time to leave your review! We appreciate your feedback about the instructions, we are always working on improving and revising the manuals. Glad to hear that the customer service team was able to assist you! Looking forward to doing more business with you in the future!

“Customer service is great. They know their product line. Great help putting together a total gate package.”

Hello, Thank you for your feedback, we appreciate your input and are happy to know that we have served you well! Hope to do more business with you in the future! Thank you!

“Recent purchase of Aluminum Purgola had slight damage from shipping. Rudolf S. from customer service wasvery prompt with answering my email request for a replacement part. Thankyou for your excellent customer service.”

Hello, thank you for your review; we value your feedback and strive to improve our products. We are glad that we were able to assist you with your parts replacement. Thank you for your business, look forward to working with you again.

“Rudolph s was very helpful and very patient thank you so much”

Hello! Thank you for your feedback! We will be sure to forward this to our management team!

“AC2700 sliding gate opener, we have had a few issues, Customerservice has been good to work with”

Hello Greg, Thank you so much for your feedback. I'm very sorry to hear you have been experiencing troubles with your gate opener. I would love to assist with making this right for you. Please give us a call 833.926.2323 and ask to speak with Philana. I really look forward to hearing back from you.

“I purchased the ALEKO 10x20 motorized awning and found the product very difficult to install with the directions included. It took many hours trying to make sense of the directions when in reality I could install a second one in a fraction of the time. A well done YouTube video could solve this issue.”

Hello Joe, Thank you so much for your feedback. We really appreciate some of points your brought up and we in fact are working on improving our installation directions. Also, thank you for including pictures of your awning, it looks great! If you have any questions or concerns please feel free to give us a call 833.926.2323.

“The delivery is fast. I bought a RV Awning Fabric Replacement. Easy to install, good quality for the price, it's about 60% cheaper then a Dometic. I would appreciate can see a video before installation.”

Hello Alain Thank you for your honest feedback. I am glad to hear that you are satisficed with your purchase. If you have any additional questions or concerns, please reach out to 833.926.2323.

“Installation was ok but took a while to get proper ajustment. Lag bolts should have been included as well as the anchor bolts.”

Hello Maryse Thank you for your honest feedback. I am glad that you are satisficed with the awning and it worked out for you. Please feel free if you have any additional questions or concerns at 833.926.2323.

“i bought a 12ft rv awning the price was good. shipping was slow fedex lost 2nd package i,m told which contained the fabric why they don,t send it all in one package i don,t know. called aleko they were great for me sent me another one it came faster. but it was wrong colour oh well i,m not a decor guy installation instructions were horrible but got it anyway. awning is great works good seems well made thanks customer service you guys really helped me.”

Hello Stanley Thank you for your honest feedback. I am sorry to hear that your experience with the delivery and installation of your awning was not good. Your feedback on the installation will be taken into consideration for the RV awning. Please if you have any additional questions or concerns, reach out to ALEKO at 833-926-2323, request for Maria and I will gladly assist you.

“I bought 2 awnings ... each 10' x 12'. They look great and I'm very pleased with them. The only negative comment I would have is regarding the anchors supplied with them. The sleeves do not have any "ribs" to hold them securely into the concrete and 2 of them started to come loose when I opened the awning. I ended up replacing ALL of the anchors with ribbed anchors from Ace Hardware.”

Hello Richard Thank you for your honest feedback. It is much appreciated. I am glad to hear that you are enjoying your awing. They look great and the set up is nice.

“I did 7 window awnings and the only complaint I have is fitting the corners of the frame to the canvas. The two Velcro strips are way too close together, making it very difficult if not impossible to get a good fit into the corners.”

Hello Richard Thank you for your honest feedback. Your feedback will be taken into consideration. Please if you have any additional questions or concerns, give us a call at 833-926-2323.

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ALEKO is rated 3.9 based on 3,356 reviews