ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,326 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 17th January 2026

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We loved our hot tub for the first month, then it stopped working. Instead of replacing the hot tub, the company sent us the most important part and expected us to fix it ourselves. We are an older couple, and one of us has myotonic dystrophy, so this was stressful and completely unreasonable. We bought the hot tub to help with pain, not to repair it. Very disappointed.”

Helpful Report

Hi there, We’re truly sorry to hear about the repeated issues with your hot tub and the added stress this has caused. This is certainly not the experience we want for our customers, especially when you’re relying on it for pain relief. Please contact our support team so we can review your case and arrange a proper solution, whether that’s a replacement part, a service option, or further assistance tailored to your situation. We’d like to make this right as quickly and smoothly as possible. Thank you for bringing this to our attention, and we hope to restore your confidence in our products. Warm regards, Team ALEKO

“Absolutely everything went wrong from bad parts (bent scratched) to not being able to adjust properly. Even the remote did not work properly. I ordered the remote and paid for separately! The replacement parts sent to me were the wrong color or just entirely wrong Customer service very little help Purchased in May here it is October and finally put the rest together. Now after using awning 3 times or more within an hour,it has to sit for 20 minutes for motor to reboot. The unit itself is now rusting Wish I never would have purchased Pictures are available if needed Sunsetter Awnings more expensive, should went that route.”

Helpful Report

Hi Shirl/Randy, We're genuinely sorry to hear about the challenges you've faced with your awning. It sounds like there have been multiple issues that understandably led to your frustration. We want to ensure that our customers have a positive experience, and it seems we fell short in this instance. We've contacted you a couple of days ago, please feel free to reach back out directly to remedy the problem at hand. Thank you for sharing your experience, and we hope to improve your situation. Warm regards, Team ALEKO

“This is the worst Company I have ever done business with. I bought a motorized awning from them through Amazon. They shipped me a fabric cover with no frame. I have been back and forth through Amazon. The bottom line is that they don’t care. They charge hundreds of dollars and will not even send what you paid for. DONT GET SCAMMED! THIS IS AN AWFUL COMPANY AND THEY ARE DIFFICULT TO DEAL WITH.”

Helpful Report

Hi there, We're truly sorry to hear about your experience with your order. This is not the level of service we aim to provide. The frame and fabric ship separately, so it's possible you received the fabric before you received the frame and it's still in transit. Please reach out to us directly so we can work towards a resolution for you. Thank you for your feedback. Warm regards, Team ALEKO

“The dual gate has required tons of service and parts. I have replaced the mother board, the exit wand has never worked, and when I recently ordered a replacement motor, they sent me the motor for the LEFT and I needed the RIGHT. They never asked me and now it is taking too long to get the correct part! After 30 minutes with the support person, nothing happened! When I called them back to correct it, the sales guy could not help or transfer and hung up! The wait times for "customer support" requires a call back and days of delays.”

Helpful Report

Hi there, We're really sorry to hear about the difficulties you've faced with your dual gate system. It sounds incredibly frustrating to deal with service delays and incorrect parts. This isn't the standard we strive for, and we appreciate you bringing it to our attention. We want to resolve this for you, so please reach out to our customer support team directly, and we will do our very best to assist you. Thank you for your patience and understanding. Warm regards, Team ALEKO

“I bought a sliding gate from Aleko. What was delivered was a swing gate, meaning, holes drilled for installing a swing gate. I was told I need to drill the holes for the sliding gate. There were also missing pieces in the delivery. Which they have not sent out- even though I called them When I said I didn't expect to have to drill or weld the gate- which they do not indicate on their website, I was told "You should have asked". (Yes I was mad after being told all of this was my problem) And they delivered a 4th post, which I didn't order, and they told me it is my problem, and I need to get rid of it. The documentation delivered was for a swing gate and not a sliding gate. Manager didn't call after a day, when I called >24 hours later, 2pm on a Friday I was told they have all left and no idea why the missing pieces have ot been sent out, why the manager has not been called and why I got a swing gate when I ordered a sliding gate.”

Helpful Report

Hi Philip, We're very sorry to hear about the issues you've experienced with your sliding gate order. We understand how frustrating it can be to receive incorrect items and face difficulties with your installation. This isn't the experience we want for our customers, and we appreciate you bringing this to our attention. Please contact our customer support team directly so we can assist you further and address the missing pieces. We want to make this right for you. Thank you for your feedback, and we hope to resolve this promptly for you. Warm regards, Team ALEKO

“My unit came with damages and missing parts! I have still not been able to have Aleko send me the missing parts! Nor have they contacted me regarding the damaged parts and any help with this unit! The directions are very vague and even my hired contractor has been having issues putting it together since the frame doesn’t fit accurately.”

Helpful Report

“Do not buy from them, I bought a new Toule sauna heater not working when I installed it. I asked for technical support, two months no solution, see what Viktor says: "Thank you for contacting us about your sauna heater. I'm sorry to learn there's a problem and look forward to helping to resolve this for you as quickly as possible. We will provide you with an update after conferring with our factory engineers. " And today, after two months of back and forth, pictures, questionaries, etc.: "No update, they are saying its best to reach out to the seller on Ebay. We wouldn't be able to support this item."”

Helpful Report

“Disgusting products,subpar customer service,false warranty is could go on for days but it's not worth it.dont argue with this company just sue them in Washington purchased gate in May installed in June started to rust and deteriorate in July the post,hinges and gate. Company not honoring warranty. Playing games check bbb horrible reviews i should have checked there first.wont allow pic uploads but check my Google review”

Helpful Report

“It took four days to get a reply. Now the hot tub I wanted is not in stock. Wow !!!”

Helpful Report

We're very sorry but we aren't in the office during weekends, and we strive to reply to our emails within 1-2 business days. We'll be happy to discuss what we do have in stock! Please give us a call at 833-926-2323

“Not happy with support or product. Had less than two years and only used a few times and motor failed. No support and won't warranty defective motor.”

Helpful Report

“You can’t use an iPhone to order… the Bolt system just freezes it.”

Helpful Report

“Terrible return policy, customer service was rude and not helpfull. Buyer Beware!!! They make you pay for return shipping witch is as much as the Awning.”

Helpful Report

“The directions were impossible to follow. Bad design and not very sturdy.”

Helpful Report

Hello, Thank you for your purchase and your review. We strive to create an exceptional purchasing experience. We apologize if we have fallen short of that expectation. Please give us a call to further discuss your concerns. Again we value you and thank you for your feedback.

“I was told that the new one would fit exactly like the old one, far from it. The mother board came with the attachment points broken off. The instructions are terrible. I can’t get the remote to activate the motor. Very dissatisfied.”

Helpful Report

“Baught a four person inflatable hot tub 10 months ago and the water pump stopped working. Contacted customer service and they told me there are no parts to fix the problem and they would give me a discount on buying another one. I have not even paid this one off yet and it broke. I followed all the rules on maintaining it and it still broke. I would never purchase from this company. Poor quality parts.”

Helpful Report

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Helpful Report

“Aleko Sent us damaged parts with our awning. They sent replacements at our request, but the replacements were also damaged. Aleko now refuses to send parts again, claiming our warranty has expired.”

Helpful Report

“Terrible!!!”

Helpful Report

“el producto llego golpeado, ademas faltaron todas las piezas que unen las partes, no hay buena atencion al cliente, y me costo toldo 10x20 electrico 1290$ no es barato... salio muy caro ahora me piden pór las piezas faltantes 890$ .....”

Helpful Report

“Have been trying for 6 weeks to get my canopy replaced under warranty! You all lost the first set of photos and can't seem to understand that I need the ENTIRE canvas portion!!! I have called and emailed!! Very frustrated!”

Helpful Report

ALEKO is rated 3.9 based on 3,326 reviews