ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,277 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible return policy, customer service was rude and not helpfull. Buyer Beware!!! They make you pay for return shipping witch is as much as the Awning.”

Helpful Report

“The directions were impossible to follow. Bad design and not very sturdy.”

Helpful Report

Hello, Thank you for your purchase and your review. We strive to create an exceptional purchasing experience. We apologize if we have fallen short of that expectation. Please give us a call to further discuss your concerns. Again we value you and thank you for your feedback.

“I was told that the new one would fit exactly like the old one, far from it. The mother board came with the attachment points broken off. The instructions are terrible. I can’t get the remote to activate the motor. Very dissatisfied.”

Helpful Report

“Baught a four person inflatable hot tub 10 months ago and the water pump stopped working. Contacted customer service and they told me there are no parts to fix the problem and they would give me a discount on buying another one. I have not even paid this one off yet and it broke. I followed all the rules on maintaining it and it still broke. I would never purchase from this company. Poor quality parts.”

Helpful Report

“Hello there, I hope this email finds you well. I wanted to let you know about our new BANGE backpacks and sling bags that just released. The bags are waterproof and anti-theft, and have a built-in USB cable that can recharge your phone while you're on the go. Both bags are made of durable and high-quality materials, and are perfect for everyday use or travel. Order yours now at 50% OFF with FREE Shipping: http://bangeshop.com Thank You, Karissa”

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“Aleko Sent us damaged parts with our awning. They sent replacements at our request, but the replacements were also damaged. Aleko now refuses to send parts again, claiming our warranty has expired.”

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“Terrible!!!”

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“el producto llego golpeado, ademas faltaron todas las piezas que unen las partes, no hay buena atencion al cliente, y me costo toldo 10x20 electrico 1290$ no es barato... salio muy caro ahora me piden pór las piezas faltantes 890$ .....”

Helpful Report

“Have been trying for 6 weeks to get my canopy replaced under warranty! You all lost the first set of photos and can't seem to understand that I need the ENTIRE canvas portion!!! I have called and emailed!! Very frustrated!”

Helpful Report

“[URGENT] New qualified lead JP Corsi with Exit Node Corp. I hope that you are having a good day. I am doing a bit of outreach to owner of companies similar to yours as we are seeing increased sales with a number of our clients in the past few months. We have a core focus in helping companies increase online inbound and outreach sales and sell out capacity with incredibly effective and economical strategies. Let me know if increasing online sales is a priority right now and if I can get on your calendar for a short introduction in the next week or two? --- JP Corsi +1 954-833-5563 https://exitnode.co 2339 Glades Pkwy, Weston FL”

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“I ordered the pedestrian gate about two months ago. It came with two defective parts so it is not completely assembled. Part F and G. One is crooked the other the screw hole is stripped. Can’t get a screw in it. I was told I have replacement parts coming and have not received them. I have left numerous voicemail messages and no one responds to me. They don’t care they sold me a broken defective gate. Very disappointed. I wish I had a properly working gate. I guess I’ll have to hire a handyman to see what he can do for me since no one at Aleko cares. Very bad customer service. Lori Leung.”

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“I would not deal with this company ever again!!!!!!!!!!!”

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“this is garbage. put motor on left side no access to adjust distance of stopping when reeling back in the adjustment in block by bracket pulled. motor out several times to try to adjust not good no access to back adjuster have to hand crack rest of way i do not recommend this product money lost on junk.”

Helpful Report

“It arrived broken. It’s flimsy and won’t stay up.”

Helpful Report

“If I could give no stars it would still be to many. I called and ordered some parts that were missing for our hot tub. We were told they would ship within a few days. It took over 2 weeks before the parts left the warehouse. When they did arrive, it was not even what I ordered and what was in the package was completely damaged. I called and spoke to the same person, set up for the parts that I ordered to actually be shipped I was promised they would be shipped out on "Monday" it has been another 2 full weeks and still, the parts have not moved. My credit card was charged and still nothing. No communication, no parts... disgusting.. We are going on a month now...”

Helpful Report

“did not receive complete assembly, had to wait for product while they investigate with the shipping company for their mistake, making this my problem”

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“Immediately noticed I made a mistake on my order 210093. They sent an email that they were going to wait to ship so the right item would be delivered. Unfortunately they just went ahead and sent it. Now they said you should reject the delivery. Well I wasn’t home to reject it. Now I have to mail it back at my own cost. It’s been a pain. I got item I needed on Amazon.”

Helpful Report

“First hot tub failed in less than ten days. They sent another one and the heater failed within days. The sent a new heater and am unable to install it.because the video showed the wrong hot tub Customer service said they would contact the manufacturer. A month later and no answer from anyone. Must be no one can speak Chinese. Crappy service. I just want my money back.”

Helpful Report

“Your communication is non existent. Hire more people”

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“worst customer service ever! Dont buy any products here. I bought a dual arm set for my Gates, and the motherboard did not work. I emailed, I called, I left messages, I could not get anyone on the phone and when I did they said send a picture I said well I'm sending you a picture of a motherboard----- that doesn't work that doesn't make any sense So I have so I had to go buy a whole new set after my contractor had installed the arms there was no there was no customer support I will I would have glad have gladly paid more for any other brand than have to spend 3 days not getting out of my driveway because I couldn't get anybody to call me back I eventually had to solder off the arms of my gate because they would not send me a new motherboard”

Helpful Report

ALEKO is rated 3.9 based on 3,277 reviews