ALEKO Reviews

3.9 Rating 3,383 Reviews
97 %
of reviewers recommend ALEKO
3.9
Based on 3,383 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ALEKO Reviews

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Anonymous
Anonymous  // 01/01/2019
I was told that the new one would fit exactly like the old one, far from it. The mother board came with the attachment points broken off. The instructions are terrible. I can’t get the remote to activate the motor. Very dissatisfied.
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Baught a four person inflatable hot tub 10 months ago and the water pump stopped working. Contacted customer service and they told me there are no parts to fix the problem and they would give me a discount on buying another one. I have not even paid this one off yet and it broke. I followed all the rules on maintaining it and it still broke. I would never purchase from this company. Poor quality parts.
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Aleko Sent us damaged parts with our awning. They sent replacements at our request, but the replacements were also damaged. Aleko now refuses to send parts again, claiming our warranty has expired.
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Terrible!!!
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el producto llego golpeado, ademas faltaron todas las piezas que unen las partes, no hay buena atencion al cliente, y me costo toldo 10x20 electrico 1290$ no es barato... salio muy caro ahora me piden pór las piezas faltantes 890$ .....
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Have been trying for 6 weeks to get my canopy replaced under warranty! You all lost the first set of photos and can't seem to understand that I need the ENTIRE canvas portion!!! I have called and emailed!! Very frustrated!
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I ordered the pedestrian gate about two months ago. It came with two defective parts so it is not completely assembled. Part F and G. One is crooked the other the screw hole is stripped. Can’t get a screw in it. I was told I have replacement parts coming and have not received them. I have left numerous voicemail messages and no one responds to me. They don’t care they sold me a broken defective gate. Very disappointed. I wish I had a properly working gate. I guess I’ll have to hire a handyman to see what he can do for me since no one at Aleko cares. Very bad customer service. Lori Leung.
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I would not deal with this company ever again!!!!!!!!!!!
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this is garbage. put motor on left side no access to adjust distance of stopping when reeling back in the adjustment in block by bracket pulled. motor out several times to try to adjust not good no access to back adjuster have to hand crack rest of way i do not recommend this product money lost on junk.
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It arrived broken. It’s flimsy and won’t stay up.
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If I could give no stars it would still be to many. I called and ordered some parts that were missing for our hot tub. We were told they would ship within a few days. It took over 2 weeks before the parts left the warehouse. When they did arrive, it was not even what I ordered and what was in the package was completely damaged. I called and spoke to the same person, set up for the parts that I ordered to actually be shipped I was promised they would be shipped out on "Monday" it has been another 2 full weeks and still, the parts have not moved. My credit card was charged and still nothing. No communication, no parts... disgusting.. We are going on a month now...
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ALEKO is rated 3.9 based on 3,383 reviews