ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,320 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 13th September 2025

Duane Parkey

ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the awning. Good quality.”

Helpful Report

Hi there, Thank you for your kind words! We’re thrilled you’re happy with the awning and that you’re pleased with the quality. If you need anything else, we’re here to help. Warm regards, Team ALEKO

“Tyler was the best customer service agent i ever had the privilege of working with thanks again Tyler”

Helpful Report

Hi there, Thank you for your kind words about Tyler—we’re thrilled to hear he provided top-notch service. We’ll be sure to pass along your appreciation. If you need anything else, we’re here to help. Warm regards, Team ALEKO

“We got two of these with our Aleko Gate installation over 5 hrs ago. We’ve bought two more only because One was lost and it was deemed prudent to keep one around as a spare.”

Helpful Report

Hi there, Thank you for sharing your great experience! We’re thrilled to hear you’re happy with the ALEKO gate openers and that you’ve chosen to keep spares on hand. If you need any further assistance, we’re here to help. Warm regards, Team ALEKO

“Customer service was great both times I had questions. Technical support got back to me with help right away which was much appreciated. Tyler went above and beyond to answer my questions. 5 stars!”

Helpful Report

Hi Laurie, Thank you for your outstanding review! We're so glad to hear that our customer service and technical support were able to assist you promptly. It's wonderful to know that Tyler went above and beyond to address your questions. Your satisfaction is our top priority, and we appreciate your recognition of our team! Warm regards, Team ALEKO

“I've had a couple interactions with Tyler P and he was so friendly and helpful. Solved my issues very quickly even when I had a very vague question. I'm also very pleased that Aleko has made some new YouTube videos that are quite helpful for installing the opener and solar system. I may have missed the weather window for getting my gate installed before winter but at least you all have been so helpful in my understanding of the process.”

Helpful Report

Hi there, Thank you for your kind words! We’re delighted to hear that Tyler was able to assist you so effectively. We're also glad you found our new YouTube videos helpful for the installation process. Don’t hesitate to reach out if you need any further support or have more questions down the line. Warm regards, Team ALEKO

“I have had a terrific experience with this company...all the way around. They absolutely stand behind their product (automatic gate openers) and their customer support service is what all customer service support should aspire to provide. They have assisted me with programming and when a part failed, immediately and without hassles sent me a new part. Special shout-out to a rep named Tyler. He is not only extremely knowledgeable but very helpful in helping to get set up, running and troubleshooting. Excellent experience from this very satisfied customer.”

Helpful Report

Hi Daniel, Thank you for your wonderful review! We’re thrilled to hear that you had a terrific experience with our customer support team. It’s fantastic to know that Tyler made such a positive impact during your interaction. We appreciate your recognition of our commitment to quality and service. If you need any further assistance, we're always here to help! Warm regards, Team ALEKO

“Good products and affordable prices.”

Helpful Report

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you find our products good and our prices affordable. We strive to offer great value to our customers, and it's wonderful to know we're hitting the mark. If you have any questions or need assistance, we’re here to help! Warm regards, Team ALEKO

“I have not done it yet because we've got rain every day for the last 2 weeks”

Helpful Report

Hi Mike, Thanks for your review! We completely understand how those rainy days can put a damper on your plans. We hope the weather clears up soon so you can get started and enjoy your purchase. If you need any assistance when you do, don’t hesitate to reach out! Warm regards, Team ALEKO

“Heater stopped working, they replaced my hot tub. Very responsive and helpful.”

Helpful Report

Hi Rebecca, Thank you for your kind words and 5-star review! We're delighted to hear that our team was responsive and helpful in replacing your hot tub. Your satisfaction is our priority, and we’re glad we could assist you. If you need anything further, don’t hesitate to reach out! Warm wishes, Team ALEKO

“Customer support at Aleko could not have been better. Both Victor and Tyler were very informative and easy to work with. They sent me a new heater and control panel when they failed. I love their product (2-Person Aleko spa) and their easy-going professionalism.”

Helpful Report

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that Victor and Tyler were able to assist you effectively. It’s great to know that you love your 2-Person Aleko spa and that our professionalism made your experience a positive one. If you need anything else, we’re always here to help! Warm wishes, Team ALEKO

“Great service and help. Tyler is very helpful.”

Helpful Report

Hi Mike, Thank you for your amazing review! We're so glad to hear that you had a great experience and found Tyler to be helpful. Our team is always here to assist you, and your feedback motivates us to keep providing top-notch service! Best wishes, Team ALEKO

“Tyler P. is a fantastic technician and troubleshooter!! Helped get my gate squared away quick and easy. Thank you so much for your expertise and support.”

Helpful Report

Hi there, Thank you for the fantastic review! We're thrilled to hear that Tyler was able to assist you and get your gate sorted out quickly, he's one of our superstar technicians here at ALEKO. Expertise and support are what we strive for, and it’s great to know we hit the mark! If you have any more questions or need further assistance in the future, don’t hesitate to reach out. Best wishes, Team ALEKO

“Aleko has always given excellent customer service. Their gates are high quality and, my questions or concerns have always been answered promptly.”

Helpful Report

Hi Dan, Thank you so much for your wonderful feedback! We're delighted to hear that you’ve had excellent experiences with our customer service and that our gates have met your expectations for quality. Your satisfaction is our top priority, and we’re always here to assist with any questions or concerns you may have. Warmest regards, Team ALEKO

“My inflatable hot tub heater stopped working, I reached out and they sent me a new control panel. That did not fix the problem. They sent me a new hot tub. Very responsive to messages. Very pleased with customer service. Happy customer 😊”

Helpful Report

Hi there, Thank you for your wonderful review! We're so glad to hear that our customer service was responsive and that we could help you get back to enjoying your hot tub. Your satisfaction means a lot to us! If you have any further questions or need support in the future, please don't hesitate to reach out. Warm regards, Team ALEKO

“Tyler is very professional. I am very pleased.”

Helpful Report

Hi there, Thank you for your wonderful review! We're delighted to hear that you found Tyler to be professional and that you're pleased with your experience. Customer satisfaction is our top priority, and it's great to know we’re meeting your expectations. If you need anything else, just let us know! Warm regards, Team ALEKO

“Had an issue but technical support helped. Thank you”

Helpful Report

Hi Veronica, Thank you for your positive feedback! We're glad to hear that our technical support was able to assist you. Your satisfaction is our top priority, and we're here to help whenever you need us! Warm regards, Team ALEKO

“To Tyler; I am indeed very thankful for you recognizing my needs, my issues, and stepping up to the plate to resolve them. You displayed empathy and a passion for action, qualities that will build ALEKO . Customer service is great Delivery & issue resolution is great”

Helpful Report

“I appreciate your customer service and follow up. We depend on our awning in the Florida sun. Thank you!”

Helpful Report

“Awesome company. One of the arms on my awning got bent. I called Aleko and they shipped me a new one. Once again the arm got bent due to wind. I think they are going to cover it and send me another new arm”

Helpful Report

“We received our awning and it looks great. We had one issue but we were able to resolve it quickly with the service call with Tyler who was exceptional. He went way beyond and indicated if we experienced any furthe difficulties to make sure I emailed or give him a call. What great service. Again Tyler, you are awesome. :)”

Helpful Report

ALEKO is rated 3.9 based on 3,320 reviews