ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,328 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an inflatable spa. Worked great in the beginning. Now For over a month and a half it’s been losing air to the point where I’m having to air it up every day. The temperature hasn’t made it over 96 in over a month and a half also. I work all day thinking about coming home and getting in it and then I get home and it’s cold. Since it’s been past a month, they will not return it. I’ve asked about #Warranty and I have not heard anything back. Technically, it is still under warranty. Warranty 180 days/ six months. I got a response from asking to return (a big No) Got response within a few hours now I’ve emailed back about warranty coverage and it’s been two days no reply. just disappointing. Truly loved it for the first few months. However, over 500 bucks. For a whole 2/3 months of enjoyment is not what I was expecting. I was under the impression that this would last me at least a couple of years with great maintenance.”

Helpful Report

Hi Wendy, We’re truly sorry to hear about the issues you’ve been experiencing with your inflatable spa. It’s understandable to feel disappointed, especially when you were looking forward to enjoying it after a long day. We want to ensure our customers have a great experience, and it seems we haven’t met that standard for you. Regarding your warranty inquiries, we contacted you about 20 minutes after you had initially sent in your inquiry. Is it possible that the response got lost in your inbox? We'll be following up privately to get this issue resolved for you now and we hope to make things right for you. Warm regards, Team ALEKO

“The directions are difficult I bent the arms and ordered replacements.Canvas should be factory installed.I also was promted to buy additional wall brackets( not needed ) and a remote controller ( not needed and didn't work )”

Helpful Report

Hi there, Thank you for sharing your feedback with us. We understand how frustrating it can be to deal with difficult assembly instructions and the complications you encountered with the canvas and additional items. Your concerns about the wall brackets and remote are also noted, and we apologize for any confusion they may have caused. We're here to help improve your experience, so please reach out to our customer support directly if you need further assistance. Thank you for your patience. Best wishes, Team ALEKO

“Your awning canvases are garbage”

Helpful Report

“I spent $4000 on the Canadian Hemlock indoor sauna and although the assembly was simple, I had to made a few modifications and there is absolutely no information on how to power the interior lights.”

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“I just need my pack I need it for my hot tub”

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“i dont think theres enough room in here for how im feeling even though i made a computer mistake.i ordered a control module for my little blow up spa and after placing order i had seen that i mistakenly ordered 2 instead of just the 1 i needed in about a minute i e-mailed your company and im sure you have some sort of off line ordering dept.she told me i could just not accept order when delivered and it was delivered by mailman and i was at work.so could not have refused it.if these things are all ordered by computer all it takes is ordering dept to fix up mistake by computer.anyways i went to post office module still in packaging it was shipped in not even opened and it cost me a additional 12.00 to ship it back to you WOWnow i have to wait approx 10 days to get my visa credited???when all this can be done by computer at time of sale..customer service huh??i will think twice about another order i know im just a small fish in your big pond of customers but why all the hoops for such a simple mistake???this is the age of computers the order girl had ALL my information at her fingertips and now i play the waiting game on your end i just got the 2 pkgs today and had to run to the post office and return the 2nd one i mistakenly ordered .very disappointed customer....Brad if you NEED any more of my info for the return please contact me asap...thank you”

Helpful Report

“The Item i have order 1xMotor and Gear box assembly for sliding Gate Opener AC1500/AR1550, I have order the wrong one, the gear on my AR1550/AR2450 will not fix on the AC1500/AR1550. My gear has 16 teeth with not slot key. The motor AC1500/AR1550 on the shaft where the gear goes shaft have a slot for a key to hold the gear in place. My motor doesn't have that type of shaft. So, it doesn't fix. So requested a return and a refund. unless you have the motor AR1550/AR2450 I 'm willing to exchange and pay the difference Thank You”

Helpful Report

“Missing hardware and bracket broke after first use.”

Helpful Report

Hello Zach, These awning arms do not come with any hardware. I'm sorry to hear that these broke on you, I would be happy to have a free replacement sent out. Kindly provide photos of the broken arms to our customer service email, hello@aleko.com

“Our delivery (Pro # 518391461)was on Oct 6,2022. Only half of the 12 boxes listed were delivered. I spoke to Thelma at Promatrans and she said she would initiate a dock search. I spoke to Tanisha at RoadRunner who was very helpful and sent me a picture of beautiful wrapped pallet ready for shipping. So, something happened between RoadRunner and our address on 1590 Chatsworth Blvd. And I spoke to Lanea on Oct 11th who said she would also initiate a dock search request. Well, “they” found the motor and delivered it last week. So now we’re missing #3,5,6,7,8,10 out of the 12 original order. Meanwhile the huge gate, fencing, and posts are having to sit in driveway because we can’t install without the other parts. Please see if you can find what products are associated with those numbers above, and call me at (619) 990-0086. I am Jeff Moore , the contractor helping Randolph West because he’s in his 80’s and needs help. I’ve worked with Randy for 20years on various projects. Please help us complete this one! It’s for his own security.. Thank You, Jeff. I’m not very techy, so I don’t have photo files to download, just photos.”

Helpful Report

“I was told at time of order it would be here next day. After 5 days, I received calls from several offices/departments with your company. Each gave me different information concerning who the delivery man was, what number he would be calling me from, and most importantly, conflicting information about whether I needed to have someone here to help unload it. . One of your people told me I needed 3 men, another told me i needed 1 man. Very frustrating. The email I was sent included a "threat" that if I didn't have people to help, they would not unload it, leave with it, and charge me extra. In the end, it turned out that the gentleman who delivered it was very helpful and smart, and he and my 68 year old husband got it unloaded even though my husband has a bad back. But up to that point, I didn't know what was going to happen. It was all very stressful!”

Helpful Report

“slow,no way to tract order,product was acceptable”

Helpful Report

“Overall the product is nice and looks great! However, do not underestimate what it takes to construct and adjust! The attached images shows how the arms do not close in sync resulting in the middle arm protruding when the shade is closed. If someone can tell me how to fix that the rating on this will improve!”

Helpful Report

“I bought an inflatable hot tub and it failed in 30 days but they sent a replacement which I was able to use for a month but it has failed and now my warranty is out and product discontinued and no parts to repair AND they will provide nothing. So if you want an inflatable spa that you can get 30 days of usage then waste your money on one of these products. The reason for two stars is they admitted first tub had issues and replaced plus at least warranty does reply. Product isn’t worth purchasing”

Helpful Report

“I bought a 20 x 10 It doesnt fit my sunsetter awning This is the second one I bought”

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“Two out of three orders have been wrong. Twice they sent the wrong color and one of those was also the wrong part. I would never buy another one these, very poor design”

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“Too hard to figure out how to hang this shade. I believe it wasn't cut properly, will be sending it back, I didn't buy it to have to cut holes in the material.”

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“weak in structure.Was nice until first stormy day.Remote did not work,notified company 3 times.Could not wind up fast enough to close.Needs a center support..Bent and tore the awning and structure.”

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“Be very careful when taking it out of the box. when opening it the arms sprang and almost cut off my son in law's ear, NO WARNING IN THE BOX OR IN THE INSTRUCCION.”

Helpful Report

“The advertising says HIGH QUALITY but in my opinion they are any thing but. The installation instructions are not very complete and tell you to install parts after you have it completely together so you have to take it back apart to install the support roller the model I purchased is 20 foot long and one support roller is not sufficient and was told that by one of the sales reps the ends of the support arms started cracking and splitting apart and the one support roller broke on the first attempt at extending the awning out I contacted aleko and they would not warranty the part because they couldn't verify if it was factory defective or improper install well if you read the manual it only goes on one way and it was installed correctly so I had to buy a replacement roller support and I purchased a second roller support because one isn't enough to support the 20 foot tube. The materials used are cheap and weak and will break if you try to adjust any part of the awning. I WOULD NOT RECOMMEND THIS AWNING TO ANYONE.”

Helpful Report

Hello Joseph, thank you for your review and for voicing your concerns. I am sorry to hear about your poor experience with our awning. We strive to offer the best customer support for every customer and we sincerely apologize that you were not properly taken care. It would be my pleasure to speak with you and discuss your experience further, please call our office at (833)926.2323. Thank you.

“Replaced the Dometic awning fabric on my 5th wheel and although they claim they are a direct replacement it is not.. After I installed it when I rolled thew awning back up to the trailer I could not release the latch to roll it back out. Contacted support and they could only tell me that all the fabric is made like this and were no help at all in finding a fix.. I finally paid a tech to come out and he stated the material was not made correctly for the application but he did modify the roller to fix the issue.. Called Aleko today and apparently there were no customer service managers or supervisors available to take my call.. We'll see if I ever hear from them again..”

Helpful Report

Hello Jim, Thank you so much for the feedback. First I would like to apologize that we didn't have a customer service manager available for you to speak with at that moment. One did reach back out to you and we will also follow up again today. I'm so sorry there was an issue with your fabric not being correct. We will definitely look into this matter to ensure this is not a continued issue in the future. If you have anymore questions or concerns please dont hesitate to reach back out.

ALEKO is rated 3.9 based on 3,328 reviews