ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.88

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just need my pack I need it for my hot tub”

Helpful Report

“i dont think theres enough room in here for how im feeling even though i made a computer mistake.i ordered a control module for my little blow up spa and after placing order i had seen that i mistakenly ordered 2 instead of just the 1 i needed in about a minute i e-mailed your company and im sure you have some sort of off line ordering dept.she told me i could just not accept order when delivered and it was delivered by mailman and i was at work.so could not have refused it.if these things are all ordered by computer all it takes is ordering dept to fix up mistake by computer.anyways i went to post office module still in packaging it was shipped in not even opened and it cost me a additional 12.00 to ship it back to you WOWnow i have to wait approx 10 days to get my visa credited???when all this can be done by computer at time of sale..customer service huh??i will think twice about another order i know im just a small fish in your big pond of customers but why all the hoops for such a simple mistake???this is the age of computers the order girl had ALL my information at her fingertips and now i play the waiting game on your end i just got the 2 pkgs today and had to run to the post office and return the 2nd one i mistakenly ordered .very disappointed customer....Brad if you NEED any more of my info for the return please contact me asap...thank you”

Helpful Report

“The Item i have order 1xMotor and Gear box assembly for sliding Gate Opener AC1500/AR1550, I have order the wrong one, the gear on my AR1550/AR2450 will not fix on the AC1500/AR1550. My gear has 16 teeth with not slot key. The motor AC1500/AR1550 on the shaft where the gear goes shaft have a slot for a key to hold the gear in place. My motor doesn't have that type of shaft. So, it doesn't fix. So requested a return and a refund. unless you have the motor AR1550/AR2450 I 'm willing to exchange and pay the difference Thank You”

Helpful Report

“Missing hardware and bracket broke after first use.”

Helpful Report

Hello Zach, These awning arms do not come with any hardware. I'm sorry to hear that these broke on you, I would be happy to have a free replacement sent out. Kindly provide photos of the broken arms to our customer service email, hello@aleko.com

“Our delivery (Pro # 518391461)was on Oct 6,2022. Only half of the 12 boxes listed were delivered. I spoke to Thelma at Promatrans and she said she would initiate a dock search. I spoke to Tanisha at RoadRunner who was very helpful and sent me a picture of beautiful wrapped pallet ready for shipping. So, something happened between RoadRunner and our address on 1590 Chatsworth Blvd. And I spoke to Lanea on Oct 11th who said she would also initiate a dock search request. Well, “they” found the motor and delivered it last week. So now we’re missing #3,5,6,7,8,10 out of the 12 original order. Meanwhile the huge gate, fencing, and posts are having to sit in driveway because we can’t install without the other parts. Please see if you can find what products are associated with those numbers above, and call me at (619) 990-0086. I am Jeff Moore , the contractor helping Randolph West because he’s in his 80’s and needs help. I’ve worked with Randy for 20years on various projects. Please help us complete this one! It’s for his own security.. Thank You, Jeff. I’m not very techy, so I don’t have photo files to download, just photos.”

Helpful Report

“I was told at time of order it would be here next day. After 5 days, I received calls from several offices/departments with your company. Each gave me different information concerning who the delivery man was, what number he would be calling me from, and most importantly, conflicting information about whether I needed to have someone here to help unload it. . One of your people told me I needed 3 men, another told me i needed 1 man. Very frustrating. The email I was sent included a "threat" that if I didn't have people to help, they would not unload it, leave with it, and charge me extra. In the end, it turned out that the gentleman who delivered it was very helpful and smart, and he and my 68 year old husband got it unloaded even though my husband has a bad back. But up to that point, I didn't know what was going to happen. It was all very stressful!”

Helpful Report

“slow,no way to tract order,product was acceptable”

Helpful Report

“Overall the product is nice and looks great! However, do not underestimate what it takes to construct and adjust! The attached images shows how the arms do not close in sync resulting in the middle arm protruding when the shade is closed. If someone can tell me how to fix that the rating on this will improve!”

Helpful Report

“I bought an inflatable hot tub and it failed in 30 days but they sent a replacement which I was able to use for a month but it has failed and now my warranty is out and product discontinued and no parts to repair AND they will provide nothing. So if you want an inflatable spa that you can get 30 days of usage then waste your money on one of these products. The reason for two stars is they admitted first tub had issues and replaced plus at least warranty does reply. Product isn’t worth purchasing”

Helpful Report

“I bought a 20 x 10 It doesnt fit my sunsetter awning This is the second one I bought”

Helpful Report

“Two out of three orders have been wrong. Twice they sent the wrong color and one of those was also the wrong part. I would never buy another one these, very poor design”

Helpful Report

“Too hard to figure out how to hang this shade. I believe it wasn't cut properly, will be sending it back, I didn't buy it to have to cut holes in the material.”

Helpful Report

“weak in structure.Was nice until first stormy day.Remote did not work,notified company 3 times.Could not wind up fast enough to close.Needs a center support..Bent and tore the awning and structure.”

Helpful Report

“Be very careful when taking it out of the box. when opening it the arms sprang and almost cut off my son in law's ear, NO WARNING IN THE BOX OR IN THE INSTRUCCION.”

Helpful Report

“The advertising says HIGH QUALITY but in my opinion they are any thing but. The installation instructions are not very complete and tell you to install parts after you have it completely together so you have to take it back apart to install the support roller the model I purchased is 20 foot long and one support roller is not sufficient and was told that by one of the sales reps the ends of the support arms started cracking and splitting apart and the one support roller broke on the first attempt at extending the awning out I contacted aleko and they would not warranty the part because they couldn't verify if it was factory defective or improper install well if you read the manual it only goes on one way and it was installed correctly so I had to buy a replacement roller support and I purchased a second roller support because one isn't enough to support the 20 foot tube. The materials used are cheap and weak and will break if you try to adjust any part of the awning. I WOULD NOT RECOMMEND THIS AWNING TO ANYONE.”

Helpful Report

Hello Joseph, thank you for your review and for voicing your concerns. I am sorry to hear about your poor experience with our awning. We strive to offer the best customer support for every customer and we sincerely apologize that you were not properly taken care. It would be my pleasure to speak with you and discuss your experience further, please call our office at (833)926.2323. Thank you.

“Replaced the Dometic awning fabric on my 5th wheel and although they claim they are a direct replacement it is not.. After I installed it when I rolled thew awning back up to the trailer I could not release the latch to roll it back out. Contacted support and they could only tell me that all the fabric is made like this and were no help at all in finding a fix.. I finally paid a tech to come out and he stated the material was not made correctly for the application but he did modify the roller to fix the issue.. Called Aleko today and apparently there were no customer service managers or supervisors available to take my call.. We'll see if I ever hear from them again..”

Helpful Report

Hello Jim, Thank you so much for the feedback. First I would like to apologize that we didn't have a customer service manager available for you to speak with at that moment. One did reach back out to you and we will also follow up again today. I'm so sorry there was an issue with your fabric not being correct. We will definitely look into this matter to ensure this is not a continued issue in the future. If you have anymore questions or concerns please dont hesitate to reach back out.

“DO NOT BUY AN ALEKO GATE! The gate itself is fine. But there is no customer service after your purchase. Our gate stopped working. Both my husband and I have back issues and need the gate to work remotely. I was told that unless I live in one of the 6 states where they have contractors, which I don’t, I was on my own. No one in my area, Asheville, NC, seems willing to work on it. So I have a gate that has to be physically opened and shut because once my purchase was complete, Aleko wanted nothing to do with me.”

Helpful Report

Hello Deborah, Thank you so much for your review. I'm so sorry to hear your gate stopped working. Also, I'm sorry about the customer service experience you had with us. We dont provide installation service unfortunately, but we do have recommendations. I would love to assist you with your gate and help find a solution. Please give us a call 833.926.2323 and ask to speak with Philana. We look forward to hearing back from you.

“Bracket did not fit, yet customer svc insisted it was the correct part. I had to fasten it backwards in order to make it work. The instructions were horrible. I called also with a question about the roof brackets and customer service was not able to answer. DIY is a valid option with something like this, yet it seems they make it very difficult to get instructions to SAFELY attach. I do like the awning, however. I will probably order in the future, now that I know how to make it work. This is only because I am good at DIY.”

Helpful Report

Hello Melanie Thank you for your honest feedback. I am sorry to hear that it has not been a good experience that you had currently with installation of the awning. This will be taken into consideration. Please if you still have any further questions or concerns, you can reach me at 833-926-2323 and request for Maria.

“Products are ok for the most part. Technical support is terrible.”

Helpful Report

Hello Blue Thank you for your honest feedback. I do apologize for the bad experience you had with Technical support. If you still have concerns or questions about your product, please reach out to ALEKO at 833-926-2323, request for Maria and I will gladly assist you.

“The old saying you get what you pay for. It holds true here! We purchased a 20 foot awning from Aleko the production and shipping was lightning fast, Quality is another story, the Fabric is thin and not something we expect to hold up over a long period of time, the electric motor engages but will not connect to the remote at all. So the motorized feature is useless. The mechanical arms are light weight metal, after installation we have experienced issues with the closing of the awning it will only close about 40% of the way. Comparing our $700 investment to a $1500 - $2000 awning purchased elsewhere I go back to you get what you pay for. As a consumer my overall rating is a 2 as we are disappointed in what we purchased. Would not recommend...”

Helpful Report

Thank you for reaching out and thank you for your feedback. Our awnings come with a 1 year warranty so please rest assured we will do everything to make it right. The remote more than likely needs to be linked to the motor and while the arms are light weight, they are light weight by design to reduce weight of the awning. We would be more than happy to help you out or troubleshoot it with out technical department. Please give us a call at 833-926-2323 and ask for Maria and we will take good care of you.

ALEKO is rated 3.9 based on 3,356 reviews