ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,328 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some cutomer service reps sounded asleep,some not knowledgable a few helpful Gates working as expected.”

Helpful Report

“Product itself is great as far as function. Some metal was bent and dented so that required us to straighten in order to slide into another pole. Not sure if we were given a return unit, but it definitely did not look brand new. Directions were difficult to see fine details and the qr video support did not match the direction booklet. Additionally, there is no information about mounting the awning to a roof and how many brackets are needed on the awning product page. The recommendations are in the instruction manual so we had to purchase additional and wait for arrival in order to meet time recommendations.”

Helpful Report

“Awning system works well…fabric is decent and looks great. We were not impressed with the lack of clarity on instructions that came with the kit. Also the hardware was definitely low quality/ duty. Next time we will definitely spend the extra money and shoot for something a little higher quality.”

Helpful Report

Hello, Thank you for sharing your experience with the awning system. We're glad to hear that the fabric is appealing and that the system works well for you. We apologize for any confusion with the instructions and appreciate your feedback regarding the hardware quality. We strive to improve our products based on customer insights. Your decision to explore higher-quality options in the future is understandable, and we wish you the best in finding what works best for your needs. Thank you for your time!

“I was told by one of your agents that the roller purchased would fit 20x10 frame? Wrong! I explained I had 20x10 frame! On line ii does not say which roller will work! Disappointed! To much trouble to return!!! Still looking for correct roller!”

Helpful Report

“Brackets were great. Fence sections and gate section damage on delivery.Two occasions. Still waiting for 18' gate.”

Helpful Report

“Hello. I just want to be sure and say thank you to Maria, and her manager for the way they treated me concerning the raft I had purchased about a month ago. It had a slow leak in the front air chamber. They were really great about it. I sent them a few pictures of it, and did a soapy water test on it which they asked for. They are replacing my raft with a new one. So their service is awesome. They stand behind their product. I look forward to many years of fun with my new raft. Thank you again Aleko. You treat your customers like you would like to be treated. Denny”

Helpful Report

“The older 1400 chain is not #41. It's actually better #40. It looks like you have downsized now. I bought the wrong replacement based on the present. Lost in translation. Put this in your reviews.”

Helpful Report

“The fence itself was fine . Perfect for temporary, or living on rocky surface as I do. Much easier to install than tradional fencing. I have purchased 5 boxes of the 5x5 kennels. but it has now been 9 days since I have sent an email to customer service requesting additional hardware not included in the SEALED AND INTACT bags for the products.. I am missing close to 16+- complete nut and bolt sets and 9 +- nuts.( I don't remember the exact amount as stated in the email to them at the timeof this review).. I've had no response, and no package in the mail. These sets can run fairly expensive being so many. The costs of the fence was to INCLUDE hardware. Having to buy that MAJOR part, may become costly. I was planning on expanding the kennels, but customer service means alot to me. So that may no longer be an option.”

Helpful Report

“The circuit board does not work and Aleko staff have not been able to offer support and answers over the phone. As far as I can tell they do not understand the product themselves.”

Helpful Report

“Very upset, my parts came with NO INSTRUCTIONS!!!! How did you guys expect someone to put the damn arms on and the rest of the parts on!! They are having problems with one gate not opening and closing at the same time!! You can contact them!! 1-951-599-3601 . Please do. The gate needs trouble shooting Which they have done!! NOT HAPPY YET. TEKA DAVIS”

Helpful Report

“I already sent Aleko something regarding this. Aleko needs a boost in their design team, and a little better Quality Control team. I've had to redesign a few items from Aleko so far. I love the overall design of their products, and I certainly love their prices. This last item I purchased (poles) has an issue with the pin location on the poles. Once the floor ring was screwed to my deck the poles would not turn and lock. I had to shorten the pole bottoms. Relocating the pins would have worked also.”

Helpful Report

“Could use more tie down spots. I had to use bungee cords to fasten completely.”

Helpful Report

“Lack of support on the arms. Very uneven and sagging when extended, probably going to add some arms from canopy to deck for support”

Helpful Report

“Nnnnnaaasass”

Helpful Report

“I am very satified with my purchases, I did write to ask about the curtains on the gazebo and was given an answer,(not one I wanted but I got answered)”

Helpful Report

Hello, Thank you for your review. I am sorry you did not receive the answer you were looking for, we strive to provide the best customer service. Please give us a call at 833-926-2323 to assist with any questions or concerns.

“There was only one thing that went well - delivery. Good job Fedex. I purchased the 20x-10x motorized LED awning that was *supposed* to allow me to choose the side my motor was on. It did not. Instructions were useless. The pictures of the parts were so tiny you could barely tell what they were. There was no direction as to which arms should go where and in what position. This made for huge headaches when the realizations were made that things were wrong and we had to mount/dismount/mount/dismount/mount (Yes, three times) with a very heavy, long awning that Aleko claimed could be installed by 2 people with 2 ladders. It took 4 people and 4 ladders. To add insult to injury, the price dropped significantly since I purchased the awning. I reached out to customer service and they were not willing to refund me the difference. It is not worth the headache. Do not buy. * Revised 8/7 - Aleko refunded me the difference in price for the awning and for the struggles. They assured me they are working on the instructions, so good luck to you all in the future!”

Helpful Report

Hello, Thank you for the feedback. I called and left you message. I would love to speak with you regarding your experience. If you could please give me a call back 833.926.2323 please ask for Philana. Look forward to hearing back from you.

“I can't review because the tires are back ordered and I haven't received them yet.”

Helpful Report

Hello Joseph Thank you for your honest feedback. I understand that you are waiting on the product to review and I under stand the product is on backorder, please when you do receive it, do not hesitate to review it.

“Waiting on my order. I have not received a order status. Still waiting for an answer”

Helpful Report

Hello Janice Thank you for your honest feedback. I am sorry to hear that you have not had a response back in regard to your order. Please for more information, give me a call back at 833.926.2323 and request for Maria and I will gladly give you an update on your order.

“I ordered a navy blue window awning, came very fast. It was not easy to figure out the directions , miss spelled words like red instead of rod , etc. but it works great once finally up, however it faded from dark blue to greyish in one year. So wish it was made of better fabric.”

Helpful Report

Hello Robin Thank you for your honest feed back. I understand that the window awning has meet your satisfaction, but the fabric did not last in color. Please give us a call at 833.926.2323 and take advantage of our sale going on for window awnings. Call and request for a sales rep and they will provide your with a great discount, while supplies last and while the discount is still available.

“You don't want a review from me, so frustrated with your company. Ordered 10x16 motorized awning. Looked beautiful but did not come with enough supports to hold up the weight. We had to buy more. Than it was to heavy to stay up when only half extended. We bought legs and only but it out about 4 feet. I contacted the company twice to no avail. Both Responses were not helpful, offering no help at all. Unsympathetic and really ridiculous. They were form letters basically saying all are working from home so be patient. NO HELP AT ALL. Never ever again!”

Helpful Report

Hello Katherine, Thank you for your honest feedback. It is appreciated and will be taken into consideration. I understand that you are not happy with your product and I would like to work with you to find a solution and make things work out for you. Please give me a call at 833-926-2323 and request for Maria, I will gladly work with you.

ALEKO is rated 3.9 based on 3,328 reviews