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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brackets were great. Fence sections and gate section damage on delivery.Two occasions. Still waiting for 18' gate.”

“Hello. I just want to be sure and say thank you to Maria, and her manager for the way they treated me concerning the raft I had purchased about a month ago. It had a slow leak in the front air chamber. They were really great about it. I sent them a few pictures of it, and did a soapy water test on it which they asked for. They are replacing my raft with a new one. So their service is awesome. They stand behind their product. I look forward to many years of fun with my new raft. Thank you again Aleko. You treat your customers like you would like to be treated. Denny”

“The older 1400 chain is not #41. It's actually better #40. It looks like you have downsized now. I bought the wrong replacement based on the present. Lost in translation. Put this in your reviews.”

“The fence itself was fine . Perfect for temporary, or living on rocky surface as I do. Much easier to install than tradional fencing. I have purchased 5 boxes of the 5x5 kennels. but it has now been 9 days since I have sent an email to customer service requesting additional hardware not included in the SEALED AND INTACT bags for the products.. I am missing close to 16+- complete nut and bolt sets and 9 +- nuts.( I don't remember the exact amount as stated in the email to them at the timeof this review).. I've had no response, and no package in the mail. These sets can run fairly expensive being so many. The costs of the fence was to INCLUDE hardware. Having to buy that MAJOR part, may become costly. I was planning on expanding the kennels, but customer service means alot to me. So that may no longer be an option.”

“The circuit board does not work and Aleko staff have not been able to offer support and answers over the phone. As far as I can tell they do not understand the product themselves.”

“Very upset, my parts came with NO INSTRUCTIONS!!!! How did you guys expect someone to put the damn arms on and the rest of the parts on!! They are having problems with one gate not opening and closing at the same time!! You can contact them!! 1-951-599-3601 . Please do. The gate needs trouble shooting Which they have done!! NOT HAPPY YET. TEKA DAVIS”

“I already sent Aleko something regarding this. Aleko needs a boost in their design team, and a little better Quality Control team. I've had to redesign a few items from Aleko so far. I love the overall design of their products, and I certainly love their prices. This last item I purchased (poles) has an issue with the pin location on the poles. Once the floor ring was screwed to my deck the poles would not turn and lock. I had to shorten the pole bottoms. Relocating the pins would have worked also.”

“Could use more tie down spots. I had to use bungee cords to fasten completely.”

“Lack of support on the arms. Very uneven and sagging when extended, probably going to add some arms from canopy to deck for support”

“Nnnnnaaasass”

“I am very satified with my purchases, I did write to ask about the curtains on the gazebo and was given an answer,(not one I wanted but I got answered)”

Hello, Thank you for your review. I am sorry you did not receive the answer you were looking for, we strive to provide the best customer service. Please give us a call at 833-926-2323 to assist with any questions or concerns.

“There was only one thing that went well - delivery. Good job Fedex. I purchased the 20x-10x motorized LED awning that was *supposed* to allow me to choose the side my motor was on. It did not. Instructions were useless. The pictures of the parts were so tiny you could barely tell what they were. There was no direction as to which arms should go where and in what position. This made for huge headaches when the realizations were made that things were wrong and we had to mount/dismount/mount/dismount/mount (Yes, three times) with a very heavy, long awning that Aleko claimed could be installed by 2 people with 2 ladders. It took 4 people and 4 ladders. To add insult to injury, the price dropped significantly since I purchased the awning. I reached out to customer service and they were not willing to refund me the difference. It is not worth the headache. Do not buy. * Revised 8/7 - Aleko refunded me the difference in price for the awning and for the struggles. They assured me they are working on the instructions, so good luck to you all in the future!”

Hello, Thank you for the feedback. I called and left you message. I would love to speak with you regarding your experience. If you could please give me a call back 833.926.2323 please ask for Philana. Look forward to hearing back from you.

“I can't review because the tires are back ordered and I haven't received them yet.”

Hello Joseph Thank you for your honest feedback. I understand that you are waiting on the product to review and I under stand the product is on backorder, please when you do receive it, do not hesitate to review it.

“Waiting on my order. I have not received a order status. Still waiting for an answer”

Hello Janice Thank you for your honest feedback. I am sorry to hear that you have not had a response back in regard to your order. Please for more information, give me a call back at 833.926.2323 and request for Maria and I will gladly give you an update on your order.

“I ordered a navy blue window awning, came very fast. It was not easy to figure out the directions , miss spelled words like red instead of rod , etc. but it works great once finally up, however it faded from dark blue to greyish in one year. So wish it was made of better fabric.”

Hello Robin Thank you for your honest feed back. I understand that the window awning has meet your satisfaction, but the fabric did not last in color. Please give us a call at 833.926.2323 and take advantage of our sale going on for window awnings. Call and request for a sales rep and they will provide your with a great discount, while supplies last and while the discount is still available.

“You don't want a review from me, so frustrated with your company. Ordered 10x16 motorized awning. Looked beautiful but did not come with enough supports to hold up the weight. We had to buy more. Than it was to heavy to stay up when only half extended. We bought legs and only but it out about 4 feet. I contacted the company twice to no avail. Both Responses were not helpful, offering no help at all. Unsympathetic and really ridiculous. They were form letters basically saying all are working from home so be patient. NO HELP AT ALL. Never ever again!”

Hello Katherine, Thank you for your honest feedback. It is appreciated and will be taken into consideration. I understand that you are not happy with your product and I would like to work with you to find a solution and make things work out for you. Please give me a call at 833-926-2323 and request for Maria, I will gladly work with you.

“Looks like a good quality product but the instructions are terrible to follow”

Hello George Thank you for your honest feedback. I am sorry about the bad experience that this product has brought you upon installation. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns, give us a call at 833-926-2323, request for Maria and I will gladly talk and work with you.

“Price is the best part of Aleko awning. Instructions are very very poor. Also no customer service. My semi cassette motorized awning came with the motor on the wrong side. Of course you do not realize this until the unit is half assembled. I have emailed the company 3 times and no response yet.”

Hello Case Thank you for you sincere feedback. I understand that the experience with the installation manual was not the best but I would like to make it up to you. Please give me a call at 833-926-2323, request for Maria and I will gladly assist you with any questions about your awning that you have. I am here to help you out.

“It was delivered with parts broken, talk to one rep he said he take care of it two weeks went by talked with another and still waiting on the part should be here any day hopefully”

Hello Gretchen Thank you for your feedback. It is much appreciated. It is good to hear that you have been taken care of. If anything, please reach out to 833-926-2323 and request for Maria for more assistance.

“Product seems to be of good quality however, the installation instructions are not very helpful, nor in-depth.”

Hello Michael, Thank you for your feedback, it is much appreciated. I understand that the instructions are not helpful, for any assistance I would like to assist you. Please give me a call back at 833-926-2323 and request for Maria.

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ALEKO is rated 3.9 based on 3,356 reviews