I purchased a 13 x 10 awning. The company could save money by improving the instructions for assembly of the unit as it is complex and the instructions are too brief and the drawings too small for an old geezer like me fully comprehend them but my licensed contractor who i hired to perform the assembly and installation is 55 also had plenty of trouble. But these problems are made acceptable by the great, competent and prompt service you get when you phone them, describe your problem and get their advice. Nadia, Semantha, and Victor are folks who can understand your problem and if you need parts will promptly ship them to you and do it with a smile (well it sounds like a smile even though i cannot see them) .