ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,312 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 13th September 2025

Duane Parkey

ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received our awning and it looks great. We had one issue but we were able to resolve it quickly with the service call with Tyler who was exceptional. He went way beyond and indicated if we experienced any furthe difficulties to make sure I emailed or give him a call. What great service. Again Tyler, you are awesome. :)”

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“We are happy with our awning and were able to install it ourselves.”

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“Disgusting products,subpar customer service,false warranty is could go on for days but it's not worth it.dont argue with this company just sue them in Washington purchased gate in May installed in June started to rust and deteriorate in July the post,hinges and gate. Company not honoring warranty. Playing games check bbb horrible reviews i should have checked there first.wont allow pic uploads but check my Google review”

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“Tyler was very friendly and helpful. Thanks!!”

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“Technical support has been excellent Very professional”

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“Gregory was great courteous helpful and very pleasant”

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“It took four days to get a reply. Now the hot tub I wanted is not in stock. Wow !!!”

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We're very sorry but we aren't in the office during weekends, and we strive to reply to our emails within 1-2 business days. We'll be happy to discuss what we do have in stock! Please give us a call at 833-926-2323

“We are very pleased with our new Aleko awning. Shipping was fast, product as described and excellent customer service.”

Helpful Report

“Product itself is great as far as function. Some metal was bent and dented so that required us to straighten in order to slide into another pole. Not sure if we were given a return unit, but it definitely did not look brand new. Directions were difficult to see fine details and the qr video support did not match the direction booklet. Additionally, there is no information about mounting the awning to a roof and how many brackets are needed on the awning product page. The recommendations are in the instruction manual so we had to purchase additional and wait for arrival in order to meet time recommendations.”

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“Not happy with support or product. Had less than two years and only used a few times and motor failed. No support and won't warranty defective motor.”

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“Viktor is more than excellent at his job, He drives!”

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“Your awning canvases are garbage”

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“Quick delivery to Home Depot & competitive prices on a 13x10. The awning is well-made & the material is heavier than our last awning. I only wish Aleko had more videos on YouTube to assist with assembly.”

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“You can’t use an iPhone to order… the Bolt system just freezes it.”

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“I didn't get this one so I don't know about it.”

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“We've had only good success with getting parts, replaced, and talking to personnel that are very helpful and able to get the project completed for us”

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Thank you for your kind words and we are glad everything worked out. Thank you for being an Aleko customer and don't ever hesitate to reach out if you need anything.

“Very good; however, I need to speak with tech.”

Helpful Report

Thank you for leaving us the review. Hopefully you got your question answered; if not, please don't hesitate to give us a call or shoot us an email and we would be happy to help.

“I ordered a Retractable Awning of ALEKO through Walmart in Oct 2024. The units came in very fast. Good services. Although I start using it after almost half a year. I confronted lots of troubles like technicals issues, like damaged parts but replaced right away. wrong parts sent but when I called Technical supports, I got quick responses and quick help so patiently from Technical staffs. I have got good advice with video trainings,...Now, I just want to thank Tyler from Technical support for his kindness and very patient. And he is a trusted professional tech support.”

Helpful Report

Thank you for leaving us a review. We are very sorry to hear about product issues and damaged parts. I am glad we were able to get things replaced and taken care of and thank you for your kind words about Tyler; we will be sure to pass the word along to him. Thank you for being an Aleko customer and feel free to reach out if you need anything else.

“I spent $4000 on the Canadian Hemlock indoor sauna and although the assembly was simple, I had to made a few modifications and there is absolutely no information on how to power the interior lights.”

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“Ordered a nice driveway Gate back in October. The guy I spoke with made me aware of a great bundle deal with opener. Good deal for all I got and shipped free. All arrived well and packed right. I installed the posts with #1200 of concrete per post. Did all electrical and let it sit over winter. Put the gates up this past week. Everything functions as described and looks fantastic. I love how the remote opens the Gates from my house that's 180 feet away. Thanks Aleko”

Helpful Report

ALEKO is rated 3.9 based on 3,312 reviews