ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,266 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

183

Anonymous

Anonymous // 01/01/2019

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“Maria helped me out really well. Very nice lady”

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“Have been trying for 6 weeks to get my canopy replaced under warranty! You all lost the first set of photos and can't seem to understand that I need the ENTIRE canvas portion!!! I have called and emailed!! Very frustrated!”

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“Excellent customer service. Especially Viktor. He has been most helpful and always prompt to reply. Will recommend to others for sure.”

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“Viktor is top notch. Knows the tips and tricks and can solve a problem before it arises!”

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“Excellent customer service from Viktor, very prompt response and provided the solution to the problem I was having. Highly recommended, many thanks.”

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“Viktor diagnosed my problem and forwarded the info to fix it.”

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“We misplaced one of the most important things for our awning! ALEKO came to the rescue and is shipping the screws, nuts and bolts to us. Thank you for the great customer service. The Rines family.”

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“I purchased a 13 x 10 awning. The company could save money by improving the instructions for assembly of the unit as it is complex and the instructions are too brief and the drawings too small for an old geezer like me fully comprehend them but my licensed contractor who i hired to perform the assembly and installation is 55 also had plenty of trouble. But these problems are made acceptable by the great, competent and prompt service you get when you phone them, describe your problem and get their advice. Nadia, Semantha, and Victor are folks who can understand your problem and if you need parts will promptly ship them to you and do it with a smile (well it sounds like a smile even though i cannot see them) .”

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“Great support. Knowledgeable reps. Easy peasy!”

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“[URGENT] New qualified lead JP Corsi with Exit Node Corp. I hope that you are having a good day. I am doing a bit of outreach to owner of companies similar to yours as we are seeing increased sales with a number of our clients in the past few months. We have a core focus in helping companies increase online inbound and outreach sales and sell out capacity with incredibly effective and economical strategies. Let me know if increasing online sales is a priority right now and if I can get on your calendar for a short introduction in the next week or two? --- JP Corsi +1 954-833-5563 https://exitnode.co 2339 Glades Pkwy, Weston FL”

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“The product, electrically retractable, was on sale at an really great price. The customer service was top notch. Above and beyond. Very fast response to any question I had and I am in my 70' so I had a LOT of questions. Rudy S. was always on top of any question I had, and have, with a super fast response. I highly recommend this company they sell a lot of things besides awnings too. https://www.alekoproducts.com/outdoor-living/awnings/rv-awnings/motorized/?utm_source=google&utm_medium=cpc&utm_campaign=19607938710&utm_term=&gclid=EAIaIQobChMIwdHp_ZSHgQMVminUAR0opwK0EAAYASAAEgIqxfD_BwE”

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“Trustworthy customer support! It is a pleasure doing business with them”

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“I ordered the pedestrian gate about two months ago. It came with two defective parts so it is not completely assembled. Part F and G. One is crooked the other the screw hole is stripped. Can’t get a screw in it. I was told I have replacement parts coming and have not received them. I have left numerous voicemail messages and no one responds to me. They don’t care they sold me a broken defective gate. Very disappointed. I wish I had a properly working gate. I guess I’ll have to hire a handyman to see what he can do for me since no one at Aleko cares. Very bad customer service. Lori Leung.”

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“I ordered an awning for my converted utility trailer. The first one I received was wrong. But that was totally my fault. They returned it, and sent me the right one. No questions asked. I installed it by myself with alot of video help. But went smooth.”

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“Great Customer service!!!!!!!! Our rep. Konon was SUPER helpful and he went above and beyond to help our company out today! We hope the product is just as spectacular as him!”

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“Viktor did a great job getting me the part I needed despite me not having a model number or part number for the part I needed. He needs a raise.”

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“Ship time was awesome and replacement was very easy. It also fit great!”

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“Victor was helpful and very supportive with an issue with the motor. We received the motor and it didn’t look damaged however we had to bring in two people to remove the motor that was problematic and installed the replacement. Everything went well and now working excellent. Thank you Victor and ALEKO.”

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“Bought the awning last fall, had some issues with the installation, but the company, specifically Viktor the CS rep have been very helpful in replacing damaged parts and very accommodating. Thank you!!!”

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“Viktor was very helpful and provided detailed information. Very good customer service; felt special. Thanks a million.”

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ALEKO is rated 3.9 based on 3,266 reviews