I bought an Alexis hot tub last fall but was unable to set it up until this spring (2021) because I was having cancer treatment. The first thing that went wrong was that it would not inflate. The problem seemed to be the control panel. I messaged the company but received no reply. After a few days, I walked by the tub, pushed the bubble button and suddenly it worked (after trying about a dozen times). Filled it up, and it worked great for about a week. Now, the bubble button once again won’t work properly. Apparently, the reason is an overheated pump. This I learned from the troubleshooting info. So, to use the tub, it has to be unplugged in advance to let the pump cool. Then once you use it for 10 minutes, the pump overheats again and the bubble function won’t turn off. Again you have to unplug it. I have a dedicated electrical outlet for it so it is not an electrical issue. Very very disappointing as I bought it for arthritis and was really looking forward to the therapeutic effects. I do still use it by planning ahead and unplugging it twice each time but I’m sure since it is only been in operation for 3 weeks that the pump will burn out in short order. If I had not had to wait so long to set it up, I would definitely have returned it.