the package arrived looking like it had been returned before and some components had dents (eg valence arm making it hard to thread the liner cord). the metal coating is extremely brittle and flakes off at slightest impact. the torsion bar and roller are connected by smaller connector tubes and each of the joints has burrs that complicate connecting without a metal file to smooth the burrs. the instructions are at times incorrect (saying middle arm can be right or left - no it cannot as the metal connector to the awning valence bar wont reach the knuckle if installed the wrong way; the roller comes installed on the torsion bar .. no it doesnt), confusing (different pictures show different locations for roller arm), impossible to decipher( the three liner cords all have the same identifier - there is no way to know that the small liner cord goes in which end of the awning or should it go in the valence) and generally not helpful. the bolts for attaching to the wall brackets are thin, flimsy and too long. washers were missing. many of these problems only become apparent when fabrication has started making it hard to return. it took 6 hours to assemble the awning. the fabric is thin and the fabric, roller and torsion bar quality much inferior to a previous awning i had from Canadian tire that was a fraction of the price.