If I could zero stars I would. We purchased 2 retractable awnings and they are complete garbage. The instructions are worthless. I've tried contacting customer service to get a replacement valance because one of them is damaged and a month later, I can't get anyone to respond to my emails. I tried chatting and that's how I got confirmation it would be sent. Now I get no response. You can't call customer service either. Their awnings are made with inferior plastic parts that break off as soon as you use them. The instructions talk about metal blockers, well those have been replaced with plastic. The one awning we were finally able to hang doesn't close all the way and one of the arms starts to bend the whole frame. We've adjusted and adjusted them to no avail. Today the same arm that won't close completely came disconnected and the awning was handing of the side of our house. These are going back TODAY. Worse customer service experience and garbage product. Don't buy their awnings!!