I wish I could give less stars than 1. I ordered a Galvanized Steel Chain Link Dividable Dog Kennel Roof Frame - 10 x 10 Feet. It is to cover my chickens run and very much needed to protect them. My previous cover was severely damaged in a storm to where it wasn't able to properly protect my chickens. This one came in and was only 8 feet 8 inches in length. So now the cover isn't covering the area it needed to. I contact customer service and their only solution is I pay a 15% restocking fee and return the item. They aren't willing to just replace the two parts that came with it or even to replace it at all. They continue to advertise the product as an "assembled" size of 10 ft x 10 ft even though there are multiple reviews stating that it isn't that size. Customer service is ATROCIOUS! They basically don't care. You try to contact them, but when you don't agree the only solution is for the customer to pay to return the item then they just stop responding. You ask to speak with a supervisor and they just go silent. All this while the mistake is on their end for sending an item that isn't as described. All I wanted were the 2 center bars to be sent of correct size so that I could offer more cover for my chickens. Also, do not try the live chat feature. I originally tried that and not a single person ever responded back. Go straight to email because by others reviews they do not pick up their phone or respond to the live chat.