I purchased 2 retractable awning almost 2 years ago, and have yet to receive all the part to put them both together. They sent them out without the complete order the first time. Next they sent out a small portion of the pieces that I had paid for originally, 3 months later. Now I was able to get them to agree to send out the remaining parts, that I paid for in full almost 2 years ago, but still only received a portion of what I need to complete the awnings. Now they won’t send out the remaining parts, without me paying for them again. The cost is not an issue for me, but first why would I pay again for something I already paid for and never received, and secondly, how do I know you will actually get it right this time, as per your previous record?