we began installing our awning, got to the place of putting the cover on and it was a 16 ft cover, the frame is 20 ft, we ordered a 20 ft, first you delivered our awning to the wrong place, so it was delayed, and now we can't put up because it is the wrong size. I have been talking with your service department and they keep saying it will be sent or has been sent (the correct size cover) but can't find tracking number. In the meantime I purchased (and paid for) another cover so we could continue installation since i have no idea when the replacement will come. AND YOUR INSTRUCTIONS ARE TERRIBLE!!!